Robert Tuifelasai
Auckland,AKL
Summary
I am a motivated and cooperative individual who strives to achieve the best in everything I do. With extensive customer service experience, I have honed my communication skills and developed effective strategies for dealing with customers. I enjoy the variety and challenges that come with customer interactions, particularly when handling difficult situations. I possess a clear, logical mind and a practical approach to problem-solving, with a strong drive to see tasks through to completion. I am equally comfortable working independently or as part of a team, and I am a responsible, helpful person who readily offers support and assistance to others.
Overview
12
12
years of professional experience
Work History
Handy
JRA Contractors LTD
01.2022 - 01.2024
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Cut, shaped and installed siding, roofing and framing to protect interior of properties from harsh weather conditions.
Glass Processor
Viridian Glass
01.2021 - 01.2022
- Supported team members in their tasks, contributing to overall team success.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Increased production efficiency by maintaining and operating glass manufacturing equipment.
Flight Checker / Truck Driver (Class 2)
LSG Sky Chefs
01.2014 - 01.2021
- Liaising with flight crew and catering team to confirm final details before departure.
- Providing excellent service to airline crew and ensuring their satisfaction with catering provisions.
- Communicating any potential delays or problems to the relevant parties.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
Check-Out Operator
Countdown Airport
01.2012 - 01.2014
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Helped customers complete purchases, locate items, and join reward programs.
- Actively listened to customer needs, recommending appropriate products or services when necessary.
Education
Air New Zealand Aviation Institute
Mangere College
01.2012
Skills
- Determined and always willing to work
- Works well within a team environment
- Good Communication Skills
- Excellent Customer Service Skill
Accomplishments
- Graduated High School
- Samoan Level 2, Level 3 – Endorsed with excellence
- NCEA Level 1 with Excellence
- Completing the Airline Customer Service Course
Roles And Responsibilities
- Provide Good Customer Service for Customers and cater their needs.
- Taking Payment.
- Ensure the Health and Safety of other Team members especially Customers.
- Serve Food and Beverage.
- Sign off Flights before Departure.
- Meet the needs of every airline we catered for.
- Truck Driver (Class 2)
References
- Joe Lemoe, 0210371552, Team Leader, JRA Contractors
- Michael Etuale, 0278116715, Supervisor, LSG SkyChefs
Timeline
Handy
JRA Contractors LTD
01.2022 - 01.2024
Glass Processor
Viridian Glass
01.2021 - 01.2022
Flight Checker / Truck Driver (Class 2)
LSG Sky Chefs
01.2014 - 01.2021
Check-Out Operator
Countdown Airport
01.2012 - 01.2014
Air New Zealand Aviation Institute
Mangere College