Robert Vave
Auckland,AUK
Summary
Results-oriented sales professional with a proven track record at The New Zealand Automobile Association, specializing in conflict resolution and relationship building. Consistently exceeds service goals by effectively leveraging product knowledge and critical thinking. Dedicated to fostering business growth and enhancing customer satisfaction through exceptional service delivery and innovative problem-solving strategies.
Overview
8
8
years of professional experience
Work History
Customer Service Sales Representative
The Warehouse
Manukau, Auckland
09.2024 - 01.2025
- Replenished and arranged items to maintain appearance.
- Answered customer questions about products and services and recommended appropriate solutions.
- Assisted customers with navigating website for product selection purposes.
- Received training from supervisors on proper use of high reach equipment.
- Secured loads on pallets to minimize damage and worker injuries.
- Followed company policies and procedures regarding safe operation of equipment.
- Operated high reach forklift to transport and stack materials in warehouse.
Sales Representative
Night N Day
Te Aro, Wellington
08.2022 - 09.2023
- Identified customer needs by asking questions and advising on best solutions.
- Developed key customer relationships to increase sales.
- Reset store displays for special events and seasonal merchandise changes.
- Developed and maintained relationships with customers to ensure repeat business.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Performed market research to identify potential sales opportunities.
- Greeted and assisted customers to foster positive experiences.
Barista
Starbucks
Wellington Central, Wellington
07.2022 - 09.2022
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Customer Service Representative
The New Zealand Automobile Association
Penrose, Auckland
08.2019 - 12.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Answered inbound calls, chats and emails to facilitate customer service.
- Conducted regular follow-up calls with customers after resolving their issues.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Provided accurate information about products and services to customers.
- Provided exceptional customer service to ensure customer satisfaction.
Barista
Starbucks
Westgate, Auckland
07.2018 - 07.2019
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Ground beans for espresso shots according to individual customer specifications.
- Described menu items to customers and suggested products based on stated preferences.
- Memorized official and off-menu coffee and tea preparations.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Implemented promotional activities, including in-store events, to increase customer engagement and sales.
- Utilized POS system to receive and process customer payments.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
Crew Member
Mc Donalds
Otara, Auckland
10.2016 - 08.2017
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Served food quickly for positive guest experiences.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
Education
NCEA Level 2 -
Manurewa High School
67 Browns Road, Manurewa, Auckland 210203-2017
NCEA Level 1 -
Manurewa High School
67 Browns Road, Manurewa, Auckland 210210-2014
Skills
- Proven Sales Methods
- Business growth and retention
- Relationship building
- Service Knowledge
- Data entry
- Conflict resolution
- Call center experience
- Critical thinking
- Sales pitching
- Issue follow up
- Problem-solving
- Point-of-sale system
- Product knowledge
- Sales quota achievement
Affiliations
- Gardening in my spare time is very therapeutic
Timeline
Customer Service Sales Representative
The Warehouse
09.2024 - 01.2025
Sales Representative
Night N Day
08.2022 - 09.2023
Barista
Starbucks
07.2022 - 09.2022
Customer Service Representative
The New Zealand Automobile Association
08.2019 - 12.2021
Barista
Starbucks
07.2018 - 07.2019
Crew Member
Mc Donalds
10.2016 - 08.2017
NCEA Level 2 -
Manurewa High School
NCEA Level 1 -
Manurewa High School
Similar Profiles
ANIKA SPILLANEANIKA SPILLANE
Retail Sales Associate at The WarehouseRetail Sales Associate at The Warehouse
Mark CooperMark Cooper
Sales Assistant at The WarehouseSales Assistant at The Warehouse
Peter HaroldPeter Harold
Night Shift Filler at The WarehouseNight Shift Filler at The Warehouse