Robert Woods
Queenstown
Summary
- I am someone who is extremely hard working, conscientious and punctual.
- I'm always very eager to learn new skills and apply them to the tasks that are put before me.
- My personal belief when working somewhere is that a good attitude and willingness to perform well is a priceless value as skills are something that can be taught but a good work ethic can't be.
- I always want to achieve the best that I can for the benefit of the employer and progress in the job that i do.
- I have a permanent place of stay in Queenstown and do not require relocation assistance.
- I hold a three year working holiday visa (exp may 2027) and have a strong ambition to acquire permanent residency.
Overview
9
9
years of professional experience
Work History
Service Advisor
Queenstown Motor Group
07.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Service Administrator Supervisor
Mercedes-Benz AG
06.2021 - 04.2024
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Ensured invoices were accurate in relation to work carried out on the customer's vehicles and ensures costings were correct.
- Make contact with customers when parts would arrive for outstanding repairs.
- Managed work in progress to ensure open jobs were kept updated or closed if no further action was to be taken.
- Ensured when invoicing service care plans and recalls to Warranty that they were done in according to manufacture guidelines.
- Carried out job card preparation of the daily diaries to ensure that job cards had all correct details for both the service advisors and the technicians.
Service Advisor
Kia Motors
02.2018 - 06.2021
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed and updated databases to handle customer data.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
Production Assistant
Wellington Glazing LTD
08.2016 - 02.2018
- Maintained a safe and clean work environment, contributing to overall team productivity.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Assisted with the assembly of windows, frames, fixtures, doors and door frames.
- Assisted in producing high-quality products by adhering to strict manufacturing standards and protocols.
Barman
JRC Global Buffet
03.2016 - 01.2017
- Enhanced bar atmosphere with careful attention to cleanliness and organization of workspaces.
- Continuously improved personal bartending skills through experimentation with new recipes, techniques, and flavor combinations.
- Served customers according to their needs.
- Reduced waste by closely monitoring perishable items and implementing effective stock rotation practices.
Labourer
Foward Industrial Products Group LTD
09.2015 - 03.2016
- Worked alongside team to accomplish industrial installation of major components on water treatment works.
- Carried out general labouring tasks on site to assist with bigger projects.
Education
Institute of Motor Industry - Customer Service
Kia Academy
Nottingham, England01.2020
GCSE - English Language And Literature
Queens School
Bushey, England08.2014
GCSE - Mathematics
Queens School
Bushey, England08.2014
GCSE - Core Science
Queens School
Bushey, England08.2014
GCSE - Additional Science
Queens School
Bushey, England08.2014
GCSE - Information Technology
Queens School
Bushey, England08.2014
GCSE - Statistics
Queens School
Bushey, England08.2014
GCSE - Geography
Queens School
Bushey, England08.2014
GCSE - Fine Art
Queens School
Bushry, England08.2014
GCSE - Resistant Materials
Queens School
Bushey, England08.2014
GCSE - Physical Education
Queens School
Bushey, England08.2014
Skills
- Hold a full NZ class one driving licence with WTR endorsements
- Hold a full UK driving licence for over nine years with no convictions
- Skilled in car dealership software
- Basic use of operating heavy machinery eg Telehandler, roller, tracked and wheeled
- Good communication skills with both work colleagues and the public
- Skilled in office software such as Microsoft Word, Excel and PowerPoint
Hobbies
- Clay Pigeon Shooting
- Hiking
- Fishing
- Skiing
- Boating
Timeline
Service Advisor
Queenstown Motor Group
07.2024 - Current
Service Administrator Supervisor
Mercedes-Benz AG
06.2021 - 04.2024
Service Advisor
Kia Motors
02.2018 - 06.2021
Production Assistant
Wellington Glazing LTD
08.2016 - 02.2018
Barman
JRC Global Buffet
03.2016 - 01.2017
Labourer
Foward Industrial Products Group LTD
09.2015 - 03.2016
Institute of Motor Industry - Customer Service
Kia Academy
GCSE - English Language And Literature
Queens School
GCSE - Mathematics
Queens School
GCSE - Core Science
Queens School
GCSE - Additional Science
Queens School
GCSE - Information Technology
Queens School
GCSE - Statistics
Queens School
GCSE - Geography
Queens School
GCSE - Fine Art
Queens School
GCSE - Resistant Materials
Queens School
GCSE - Physical Education
Queens School
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