Roberta Nancarrow
Management
Whangarei
Summary
I am a dedicated individual with excellent experience in workforce industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Case Manager
Ministry of Social Development
10.2022 - 05.2024
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Building and establishing relationships with community
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Prepared reports and presentations to communicate findings and recommendations to decision-makers.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coaching, motivating and developing clients towards their goals
- Enhanced strategic planning processes with comprehensive market analysis, identifying key growth opportunities.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
MBO
New Zealand Customs
05.2021 - 06.2022
- Collaborated closely with other agencies during multi-agency operations to ensure seamless execution of tasks.
- Assisted in the prevention of illegal activities by maintaining constant surveillance on waterways and reporting suspicious activities.
- Played an active role in disaster response efforts, providing assistance to affected communities during emergencies or natural disasters affecting coastal areas.
- Conducted thorough investigations into maritime accidents, identifying root causes, and recommending preventive measures for future incidents.
- Identified potential security threats through intelligence gathering, analysis, and sharing among various law enforcement entities within the region.
- Supported environmental protection initiatives by monitoring potential pollution sources and enforcing relevant regulations.
- Ensured proper documentation and reporting of all incidents encountered during patrols, enabling accurate record-keeping and timely follow-up actions as needed.
- Maintained situational awareness while on patrol by continuously monitoring radio communications, weather updates, and navigational charts for possible hazards or changes in conditions that may impact operations.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Checked vehicle equipment for proper functioning prior to use.
Claims/Court Disputes Support
2CheapCars
11.2020 - 05.2021
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Used sound judgment and available resources to make well-informed decisions for case approval or denial.
- Interacted with law enforcement agencies, merchants and persons of interest to obtain and review dispute information.
- Analyzed, researched and resolved payment claims within required timeframes.
- Adhered to department processes, procedures and goal expectations for case investigations.
- Managed escalations from clients or other internal departments, addressing concerns in a timely and professional manner to maintain positive relationships.
- Collaborated with team members to improve dispute resolution processes and increase departmental efficiency.
- Participated in external conferences to stay informed about industry changes related to consumer protection regulations, chargeback rules, and fraud prevention techniques.
- Prepared written opinions or decisions regarding cases.
- Reviewed legal documents and contracts to determine potential conflicts and disputes.
Gate Agent
Air New Zealand
10.2016 - 10.2020
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Managed passenger boarding, ensuring accurate ticket verification and seat assignments.
- Managed passenger check-in by verifying customers' travel documentation.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Maintained clear communication between ground staff, flight crew, and other airport personnel to ensure smooth gate operations.
- Collaborated proactively with security personnel to address potential safety concerns at the gate area promptly.
- Managed irregular operations such as delays or cancellations calmly, taking necessary action to minimize impact on passengers'' travel plans.
- Streamlined gate operations for timely departures and minimized delays.
- Collaborated with team members to maintain a clean and organized gate area for passenger comfort.
- Assisted customers with ticketing and baggage check-in requirements.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Tagged and transferred baggage from scales to designated conveyor belt.
- Checked in passengers efficiently, verifying identification and travel documents for accuracy and compliance with airline policies.
- Provided updated flight information to passengers, keeping them informed of any changes or delays in their travel plans.
- Monitored gate areas and addressed security situations with management.
- Communicated with site personnel by relaying information via radio calls.
- Frequently reviewed security cameras and reported security breaches to management.
- Utilized company software efficiently for ticketing transactions, processing payments securely while maintaining accurate records.
- Conducted pre-boarding announcements professionally, informing passengers of important safety guidelines and boarding procedures.
- Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
Visual Merchandiser
Farmers Department Store
08.2013 - 06.2016
- Worked with store managers to implement new displays, promotions and store layout changes.
- Monitored and replenished display inventory and restructured according to available stock.
- Managed installation of visual merchandising displays, urging team to with speed and accuracy.
- Coordinated with marketing team to create cohesive in-store promotional materials for special events and sales campaigns.
- Coordinated with marketing and promotions teams to verify proper implementation of visual elements of display.
- Increased customer traffic through effective window displays that showcased new products and promotions.
- Collaborated with management to develop seasonal merchandising strategies for optimal customer engagement.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Designed eye-catching endcap displays to highlight featured products or clearance items, driving additional sales opportunities throughout the store.
- Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Implemented seasonal changes to displays ahead of peak shopping periods, capturing early interest and boosting sales.
- Increased sales through strategic placement of high-margin products at eye level and in high-traffic areas.
- Developed signage system that simplified navigation, improving overall shopping experience for customers.
- Coordinated with suppliers to secure timely delivery of display materials, ensuring promotional campaigns launched as scheduled.
- Investigated current trends and innovative techniques to create unique displays.
- Enhanced store appeal and boosted visitor engagement by designing and implementing creative window displays.
- Led team in complete store redesign, which was met with positive customer feedback and noticeable uplift in sales.
- Collaborated with store managers to determine best placement for merchandise displays.
Car dealer
MIKAutos
05.2013 - 05.2015
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by providing exceptional service and tailored vehicle recommendations.
- Educated customers on warranty options available for their chosen vehicles, enabling them to make informed decisions when purchasing additional coverage plans.
- Coordinated test drives for interested buyers, ensuring a positive experience that showcased each vehicle''s performance capabilities fully.
- Provided ongoing support to customers post-sale, addressing any concerns or issues promptly and professionally.
- Collaborated with the finance team to secure optimal financing options for customers.
- Participated in regular training sessions to stay informed about new vehicle models, features, and technologies as they were released.
- Conducted thorough market research to stay current on industry trends and competitor offerings.
- Managed inventory effectively, ensuring a diverse selection of vehicles was available to meet customer needs.
- Worked closely with service department staff to address any maintenance or repair needs for customer vehicles promptly.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Responded to customer enquiries via telephone and email.
- Prepared purchased vehicles and completed final delivery checks.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Answered telephone and email inquiries from potential customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
Reception
Sydney RC Jets
11.2011 - 06.2012
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Processed expense reports, ensuring timely reimbursement for employees.
- Assisted in organizing company events, contributing to team morale and cohesion.
- Updated office policies and procedures manual, ensuring compliance and up-to-date guidelines.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
- Improved data management practices, safeguarding confidential information more effectively.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Skills
Problem-solving
Organizational management
MS office
Workflow optimization
Health and safety compliance
Teamwork
Data entry
Verbal and written communication
Ending Statement
My passion lies in helping people. I find it rewarding utilize my skills and years of experience in supporting others to grow and thrive towards their potential and success. Sharing my knowledge and investing my time is the best way can give back to my community.
Timeline
Case Manager
Ministry of Social Development
10.2022 - 05.2024
MBO
New Zealand Customs
05.2021 - 06.2022
Claims/Court Disputes Support
2CheapCars
11.2020 - 05.2021
Gate Agent
Air New Zealand
10.2016 - 10.2020
Visual Merchandiser
Farmers Department Store
08.2013 - 06.2016
Car dealer
MIKAutos
05.2013 - 05.2015
Reception
Sydney RC Jets
11.2011 - 06.2012
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