Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ROBERTO PICCINI

ROBERTO PICCINI

New Zealand

Summary

I am a dedicated and hardworking professional with a passion for immersing myself in new cultures and creating memorable experiences for others. With a strong work ethic and a genuine love for diversity, I thrive in environments that allow me to share my enthusiasm and bring people together through cultural experiences. I am seeking an opportunity to develop my skills and passion to contribute to a team dedicated to providing unique and enriching experiences for individuals from all walks of life.

Overview

3
3
years of professional experience

Work History

Cabin crew member

Etihad Airways
01.2025 - 06.2025
  • Contribute to high customer satisfaction levels via exceptional interpersonal skills and attention to detail during in-flight services delivery.
  • Coordinate effectively with ground staff during boarding and disembarking processes ensuring minimal delays.
  • Ensure safety regulations compliance for passenger security.
  • Handle emergency situations calmly; administered first aid when necessary to ensure passenger wellbeing.
  • Responded promptly to passenger queries or complaints displaying excellent problem-solving skills for customer satisfaction improvement.

Hostel Manager /Assistant Manager

Pacific House Hostel
02.2023 - 10.2024
  • Facilitate the check-in and check-out process, verifying guest identification and ensuring accurate billing and reservation information.
  • Resolve guest complaints or issues promptly, ensuring a positive guest experience.
  • Serve as the primary point of contact during emergencies, addressing and resolving any issues that arise.
  • Foster a positive work environment by promoting teamwork, open communication, and a high level of professionalism.
  • Maintain high standards of cleanliness throughout the property by enforcing strict housekeeping procedures.
  • Monitor online reviews and ratings from guests, implementing changes as necessary to address concerns or capitalize on positive feedback.
  • Hire and train new employees, demonstrating best methods for serving clients and guests.
  • Manage day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Manage multiple social media platforms, ensuring a consistent brand voice and message.


Customer Service Representative

Trescal Srl
08.2022 - 01.2023
  • Solve problems timely and effectively, ensuring customer satisfaction.
  • Utilise cost estimation systems to document project information, create estimates and revise project costs to reflect current data.
  • Develop and maintain a good working relationship with internal and external customers to provide factual and relevant information, ensuring the smooth running of an account.
  • Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
  • Confirm appointments, communicate with clients, and update client records.
  • Answer the phone promptly and direct incoming calls to correct offices.
  • Use consultative sales approach to understand customer needs and recommend.

Education

High School Diploma - Electrical Engineering

IIS Catelli
06-2022

Remote Learning - Electrical design

Terna Spa
05-2022

Skills

  • Dedicated and hardworking
  • Superb organisation
  • Problem solving
  • Guest relations
  • An ability to learn new skills quickly
  • Relationship management
  • Adaptable and able to effectively work under pressure
  • Excellent social and communication skills

Languages

English
Fluent
Italian
Native

Timeline

Cabin crew member

Etihad Airways
01.2025 - 06.2025

Hostel Manager /Assistant Manager

Pacific House Hostel
02.2023 - 10.2024

Customer Service Representative

Trescal Srl
08.2022 - 01.2023

High School Diploma - Electrical Engineering

IIS Catelli

Remote Learning - Electrical design

Terna Spa

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