Summary
Overview
Work History
Skills
Academic Background
Skills Used Across Professional Career
Professional Excellence Summary
Personal Information
Hobbies and Interests
Languages
Certification
Languages
References
Timeline
Generic

Robin

Auckland,AUK

Summary

A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

CSR, Multiroles

Park n Fly
Auckland
11.2023 - Current
  • Adhered to the company's established protocols for handling confidential data.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Performed account maintenance activities such as updating client information in databases.
  • Collected deposits or payments and arranged for billing.
  • Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
  • Completed day-to-day duties accurately and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Prepared sales contracts, researched customer needs and promoted various products and services.
  • Conducted periodic checks of parking lots for unauthorized persons or activities.
  • Explained policies and reviewed documentation to obtain signatures.
  • Collected and recorded rental payments and late fees for entry into various financial reports related to forecasting, budgeting, expenditure scheduling and bill paying.

Senior Cabin Crew

Jet Airways
05.2008 - 07.2019
  • Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order
  • Conducting the preflight briefing to ensure the knowledge of the crew members is at par and also ensuring the compliance of all SOPs on-board the flight
  • Ensuring the paperwork is completed as defined by the Direct General of Civil Aviation or the company before all flight departures and post-arrivals
  • Inspected cabins before and after flights to identify unidentified baggage or items and address problems impacting flight operations, safety or passenger comfort.
  • Reporting all such instances to the base official with the help of a detailed report on the issues acknowledged by the members involved
  • In-flight safety and First Aid of the passengers
  • Cater to their basic needs
  • Checked documents such as passports and visas to ensure compliance with international laws and regulations.
  • Perform all relevant safety procedures
  • Always safety first by adhering company's guidelines
  • Ensure compliance of all policies and procedures set by company .
  • Demonstrated safety equipment and procedures to meet FAA guidelines.
  • Managed the safety and security of passengers on board aircrafts.

Skills

  • Email Clients: MS Outlook, webmail
  • Operating Systems: Windows10,7
  • Hazardous Items Understanding
  • Behavioral Analysis
  • Protective Equipment Use
  • Safety Equipment Operation
  • Dangerous goods Material Handling
  • Defibrillation and Resuscitation
  • Emergency Response and Assessment
  • First Aid

Academic Background

  • Level5BtecHigherNationalCertificate(EDEXCEL)
  • Bachelor's in Arts (political science)honours (Globalopen university)
  • Higher secondary from NIOS

Skills Used Across Professional Career

  • Customer Service
  • Operations Management
  • Process/SOP Management
  • People Management
  • Performance Management
  • Quality Management
  • Change Management
  • Service Delivery
  • Compliance Management

Professional Excellence Summary

  • Over eight years of experience in operations and administration of flights
  • More than ten years of experience in customer support and services
  • Achieved highest Employee Satisfaction(ESAT) score
  • Developed effective employee engagement model for improved motivation levels and employee retention

Personal Information

  • Date of Birth: 06/15/86
  • Marital Status: married

Hobbies and Interests

Listen to music, driving

Languages

English, Hindi, Punjabi

Certification

  • Achieved Basic Course in "Dangerous Goods" by Director General of Civil Aviation, India
  • Achieved Aviation Security Training
  • Conducted fire and smoke drill

Languages

English
Professional
Hindi
Professional

References

References available upon request.

Timeline

CSR, Multiroles

Park n Fly
11.2023 - Current

Senior Cabin Crew

Jet Airways
05.2008 - 07.2019

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Robin