Robin Pladet-Ramage
Facilities Manager
Auckland,Henderson
Summary
Proactive and commercially focused Facilities Manager with extensive experience managing premium corporate workplaces, commercial property operations, contractor performance, and building compliance across complex portfolios. Currently responsible for the operational management of BNZ’s Auckland Corporate Office and Hamilton Banking Centre, delivering high-quality facilities services, stakeholder engagement, maintenance coordination, and capital works support. Experienced in overseeing multi-site portfolios, managing vendor relationships, supporting refurbishment and fit-out projects, and ensuring compliance with health & safety and operational best practice standards. Recognised for a hands-on approach, strong customer service focus, and ability to build effective relationships with tenants, contractors, and internal stakeholders.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Facilities Manager
Colliers – Bank of New Zealand (BNZ)
2023.08 - Current
- Responsible for the operational management and service delivery of BNZ’s Auckland Corporate Office and Hamilton Banking Centre, ensuring optimal building performance, workplace functionality, and tenant satisfaction across premium commercial environments.
Key Responsibilities:
- Manage day-to-day facilities operations, maintenance coordination, and contractor performance
- Oversee building services including HVAC, electrical, mechanical, cleaning, security, and compliance systems
- Coordinate planned preventative maintenance programmes and reactive maintenance works
- Support delivery of refurbishment, fit-out, and capital works projects, ensuring works are completed safely, on time, and within budget
- Maintain strong relationships with contractors, service providers, landlords, and internal stakeholders
- Ensure compliance with health & safety legislation, building compliance requirements, and operational risk standards
- Contribute to workplace experience initiatives and continuous improvement of facilities services
- Assist in operational budget management
- Currently supporting one of New Zealand’s largest commercial workplace refurbishment projects at BNZ 80 Queen Street
- Previous portfolio responsibility included operational oversight of more than 50 BNZ branches across the North Island.
Real Estate Salesperson
Barfoot & Thompson
2022.12 - 2023.08
- Managed client relationships and property transactions across residential property portfolios
- Developed strong stakeholder engagement, negotiation, and customer service capabilities
- Coordinated property inspections, compliance documentation, and sales processes
Sales & Marketing Consultant
Harcourts
2021.02 - 2022.12
- Delivered client-focused property sales and marketing services
- Built strong customer relationships through proactive communication and service delivery
- Managed advertising campaigns, property presentations, and client reporting
Security Coordinator
Allied Security
2018.06 - 2020.09
- Coordinated onsite security and concierge operations at major corporate and healthcare facilities including Fonterra and North Shore Hospital
- Led emergency response procedures and incident coordination
- Supported health & safety protocols, access control, and contractor management activities
- Developed strong operational coordination and risk management experience within complex environments
Education
Bachelor of Business Administration - Integrated Safety & Security Management
Avans University of Applied Sciences
The Netherlands2014-01
Certificate in Real Estate (Salesperson) Level 4 - Real Estate
UNITEC Institute of Technology
Auckland, NZ2021-01
Skills
- Facilities & Workplace Management
- Commercial Building Operations
- Contractor & Vendor Management
- Health, Safety & Compliance
- Preventative Maintenance Planning
- Tenant & Stakeholder Engagement
- Capital Works & Refurbishment Support
- Operational Budget Monitoring
- Risk Management & Building Compliance
- Workplace Experience & Service Delivery
- Building Services Coordination
- Relationship Management
Accomplishments
Facilities Lead for the BNZ 80 Queen Street fit-out project, successfully delivering the staged refurbishment of approximately 20,000m² across 18 levels within a fully operational, live environment, ensuring minimal disruption to business operations.
Certification
- Health & Safety / Emergency Response Training
- Fire Warden & Emergency Response Officer
- CPR & AED Certified
- COA Certificate
- NZ Driver Licence & International Driver Licence
Additional Information
Languages: English, Dutch
Timeline
Facilities Manager
Colliers – Bank of New Zealand (BNZ)
2023.08 - Current
Real Estate Salesperson
Barfoot & Thompson
2022.12 - 2023.08
Sales & Marketing Consultant
Harcourts
2021.02 - 2022.12
Security Coordinator
Allied Security
2018.06 - 2020.09
Bachelor of Business Administration - Integrated Safety & Security Management
Avans University of Applied Sciences
Certificate in Real Estate (Salesperson) Level 4 - Real Estate
UNITEC Institute of Technology
Additional Information
- Professional Strengths:
- Strong communication skills | High attention to detail | Collaborative approach | Customer-focused service delivery | Professional and adaptable under pressure