Robin Singh

• Assist the Portfolio Manager in establishing (and maintaining) the portfolio framework and strategy that the programmes will work within, including all controls and tolerances
• Maintain the portfolio schedule in conjunction with the Portfolio Manager
• Maintain the portfolio and programme documentation in conjunction with the Portfolio Manager and Business Manager
• Maintain the portfolio-level controls (risk, issue, decisions, dependencies registers)
• Co-ordinate portfolio reporting to governance groups, management groups and other stakeholders including supporting Programme boards to deliver to portfolio reporting requirements
• Schedule workshops, meetings and other portfolio-related event EPMO procedures and deadlines
• Assist the Portfolio Manager to ensure all programmes and projects within the portfolio are delivered to meet their delivery objectives (Budget, Time, Quality)
• Assist the Portfolio Manager with scheduling and undertaking health checks across the various programmes, as assurance that portfolio standards are being met

Programme Planning and Coordination:

• Develop and maintain processes for program operation and delivery
• Ensure strong attention to detail and accuracy in program-specific health and safety planning
• Review and update program resources and materials
• Coordinate preparation and printing of pre-course materials
• Book travel, teaching venues, and catering, including credit card reconciliation
• Organize and document meeting minutes
• Support preparation and maintenance of portfolio plans and schedules
• Verify and submit invoices via Oracle
• Update course logistical and customer data in the company CMS system
• Liaise with customers and presenters to ensure clear communication

Programme Support:

• Set up venue, equipment, and materials on the day of the program
• Manage events on the day, including participant welcome, health and safety briefings, and troubleshooting
• Conduct post-program activities, such as course evaluations, certificates, and follow-ups
• Maintain CMS system, records, spreadsheets, and databases accurately and in a timely manner

Communications with Public, Clients, and Stakeholders:

• Communicate with internal staff regarding program schedules and requirements
• Engage with teaching staff, registrants, and clients to ensure requirements are met
• Collaborate with Victoria University of Wellington staff for program delivery, including facilities management, room bookings, IT services, image services, security, and campus care
• Follow up on market leads

• Provide a courteous service for staff, customers and suppliers
• Respond to telephone enquiries and/or refer on as appropriate
• Respond to email enquiries/feedback and/or refer on as appropriate
• Provide assistance to the Technical Helpdesk Team including PPSR reports
• Manage the Operations queue in Go-To Assist and refer/action appropriately
• Meeting scheduling and minutes taking
• Manage complaints and claims database
• Refer complaints to the relevant person including the branch, area and general manager to respond
• Ensure complaints are responded to and closed off in the database
• Claims processing
• Carry out administrative tasks involved with the Continuous Improvement
• Process Recommend procedure improvements as appropriate
• Organise meetings between the panel members and discuss the results
• NZRA - process online sales in a timely manner and ensure accurate data is passed on to NZRA daily
• Monthly reconciliation of NZRA sales
• Reconcile Operations credit card
• Verify invoices
• Ensure all documentation and filing systems are up to date and operating efficiently.

• Manage and oversee the operations of the Tussock café and two coffee carts in university campus
• Identify strategies to retain and attract customers
• Staff management
• Recruit and train new team members as required
• Prepare /manage weekly rosters and timesheets /payroll processing
• Inventory management
• Ordering the correct item/quantity to maintain par levels and sufficient supplies
• Participate in monthly and end-of-year stock take exercises
• Ensuring all café expenses are within budget and identifying ways to decrease operational costs
• Liaising with Head Chef and Events Team on kitchen and event matters
• Suggest new menu items based on customers' preferences and feedback
• Processing and maintaining the Point-of-Sales system
• Other administrative tasks include managing email correspondence, maintaining records and checklists, processing invoices, banking, updating menus, inter-department communication, feedback management etc.

• Responsible for the successful management and smooth operations of various food outlets - Whitby's Restaurant, Room service, Sojourn Café, Piano Bar & exclusive Club Lounge
• Regular liaison with other departments regarding operational/event matters
• Manage a team of around 25 staff including the Assistant Restaurant Manager, Supervisors, Team leaders & Attendants
• Recruitment and training
• Prepare /manage weekly rosters and timesheets /payroll processing
• Performance development reviews
• Manage feedback channels and maximize customer satisfaction
• Control operational costs in line with budget
• Ensure compliance with the Hotel and Company Occupational Safety and Health (OSH) policies and procedures
• Other administrative tasks include managing email correspondence, maintaining records, training manuals, checklists and processing invoices etc.

• Running smoothly by handling day-to-day bar operations, administrative tasks, managing resources and employees, and creating a safe, fun environment for staff and guests.

• Supervising the daily operations in the restaurant including overseeing all of the issues pertaining to a guest's dining experience, such as quality control, staff management, inventory, and customer service.

• Responsible for daily operations like food service, customer handling, room service, billing, cash up for breakfast and dinner shifts in restaurant.

• Responsible for daily operations like food service, customer handling, room service, billing, cash up for breakfast and dinner shifts in restaurant.