Robin Theron
Auckland,Botany Downs
Summary
Committed and hardworking, passionate and take pride in work completed. Customer focused and believe in customer and personal satisfaction. Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Offers advanced experience in developing marketing strategies, identifying business opportunities, and generating sales in Plumbing Trade industry.
Highly motivated and experienced Trade business owner passionate about entrepreneurship and building successful, sustainable businesses. Demonstrated experience leading teams, launching new products and achieving growth objectives. Adept at identifying and capitalizing on opportunities, creating strategic partnerships and driving sustainable growth.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Small Business Owner
RT Plumbing & Drainage Limited
2020.11 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Demonstrated product presentations to prospective customers to showcase features, benefits and value.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
- Devised processes to boost long-term business success and increase profit levels.
- Evaluated competitors'' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Implemented innovative inventory management practices to minimize stockouts and reduce overhead costs.
- Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.
- Optimized operational efficiency by streamlining processes and implementing time-saving technologies.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reduced overhead costs by renegotiating contracts with vendors or suppliers while maintaining product quality standards.
- Improved cash flow with diligent accounts receivable management, reducing delinquencies and bad debt writeoffs.
- Interviewed and hired ideal candidates to assist with logistics and tasks of business.
- Conducted feasibility studies to weigh pros and cons of developing business and ways to achieve success.
- Introduced technology solutions for improved communication among team members leading to better collaboration on projects.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Secured funding for business expansion projects through persuasive presentations to investors or lenders.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced operational risks while organizing data to forecast performance trends.
- Raised property accuracy and accountability by creating new automated tracking method.
Site Manager-Project Manager-Contracts Manager
Flowpro Plumbing Ltd.
2017.12 - 2020.10
- Delivering Plumbing Projects on time from start to completion
- Managing site foreman on all sites
- Procure all long lead items
- Projecting tracking and delivering projects on time and in the budget
- Working closely with General Manager with regards to the project finances
- Coordinating and resourcing contractors if needed
- Managing all project H&S and distributing it to all site foreman, SSSP, Toolbox, Hazard Register, Training Register
- Checking and Procuring all Site Foreman material requests
- Communicate with Architects, engineers to solve any design issues
- Project planning and set-out
- Resource planning
- Drive Quality Assurance QA
- File and track all project information/progress for Completion Documents.
- Assumed responsibility for personnel deployed to work site.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewed, hired, and trained new workers.
- Resolved issues between employees and customers using company policies.
- Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
- Monitored, coached, and supervised team of 30 employees in 3year.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Maintained records and logs of work performed and materials and equipment used.
- Complied with safe operating practices and assessed operational procedures against best practices.
Plumber Foreman
Hanlon Plumbing Ltd.
2015.02 - 2017.11
- Oversee day to day operations of projects
- Understanding project specifications – ensure all installations are to plumbing standards
- Read and understand drawings
- Attend all project related meetings – program’ inspection, witnessing
- Recording of monthly claims
- Ordering of materials
- Prioritize daily tasks, which includes prioritizing work for my team as well as our contractors
- Keep a record of the project “as builds”
- Record information for operating & maintenance manual
- Ensure plumbing inspections are booked with the council as and when required through the project
- Health & safety – task analysis for different installations/jobs, weekly toolbox talks, record minor injury, stocking first aid box, incident reports.
- Reduced project completion time through effective delegation of tasks and efficient resource utilization.
- Achieved high customer satisfaction ratings with prompt resolution of issues and proactive communication.
- Increased project profitability through careful monitoring of expenses, labor hours, and material usage while maintaining high-quality standards.
- Proactively identified potential issues during project planning stages through thorough assessment of blueprints, minimizing delays due to unforeseen complications.
- Collaborated effectively with cross-functional teams to ensure seamless integration of plumbing systems into building designs.
- Mentored junior team members in advanced plumbing techniques for continued professional growth within the organization.
- Ensured compliance with safety regulations and guidelines, resulting in a significantly reduced number of accidents on the job site.
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for the procurement of materials and equipment.
- Conducted regular inspections of completed work to guarantee adherence to quality standards set forth by industry regulations and client expectations.
- Spearheaded initiatives that resulted in improved workplace safety culture among crew members, leading to fewer accidents onsite.
- Managed complex plumbing projects from conception to completion, consistently meeting deadlines and budget constraints.
- Streamlined communication between field staff and management by utilizing technology tools such as mobile apps, ensuring timely updates on project progress.
- Enhanced team productivity by providing consistent guidance, support, and training to junior plumbers.
- Assisted in the design and installation of energy-efficient plumbing systems, resulting in cost savings for clients and reduced environmental impact.
- Maintained high-quality workmanship through continuous learning and staying up-to-date with advancements in plumbing technology and best practices.
- Improved job efficiency by implementing streamlined processes and procedures in plumbing projects.
- Implemented preventive maintenance programs which led to fewer system failures and reduced downtime for clients.
- Optimized material usage by accurately estimating project requirements, thereby reducing waste and associated costs.
- Repaired plumbing systems, components, and equipment.
- Documented construction and extraction workers' hours, wages and other pertinent information.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Evaluated and updated safety protocols to reduce risks on construction and extraction sites.
- Supported construction and extraction workers to facilitate timely completion of projects.
- Supervised training of new construction and extraction workers on safety practices and procedures.
- Communicated with stakeholders on job milestones.
- Assisted in recruiting and hiring new construction and extraction workers.
Plumber
Hanlon Plumbing Ltd.
2014.06 - 2015.02
- Installing plumbing 1st & 2nd fix
- Installing uPVC drainage
- Installing/brazing copper pipe
- Installing all hot and cold piping
- Installing whb, bathtubs, showers
- Installing hot water cylinders
- Timekeeping
- Stocktaking.
- Repaired plumbing systems, components, and equipment.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Installed new piping systems in various types of buildings following local building codes and regulations.
- Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
- Measured, threaded, and cut materials to correct angles.
- Consistently met deadlines while maintaining high-quality craftsmanship throughout all stages of plumbing installations, repairs, or maintenance tasks.
- Selected type and size of piping required for each project.
- Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
- Mentored junior plumbers, sharing industry expertise to improve overall team performance.
- Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.
- Upgraded outdated plumbing systems to modern standards enhancing functionality while increasing property value for clients.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Complied with state plumbing codes throughout duration of each project.
- Provided excellent customer service by addressing all client concerns and ensuring their satisfaction with completed work.
- Offered guidance and training to junior team members.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Inspected sewers and piping systems to assess quality and condition.
- Collaborated with other trade professionals such as electricians and HVAC technicians during multi-faceted construction projects to ensure seamless integration of services.
- Eliminated risks by correctly identifying potential safety hazards.
- Filled pipe systems with water and air to determine location of leaks.
- Improved customer satisfaction by efficiently diagnosing and repairing plumbing issues in residential and commercial properties.
- Ensured safety compliance during all projects, adhering to strict industry regulations and guidelines.
- Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems and backflow preventers.
- Streamlined inventory management, ensuring proper tools and materials were readily available for each job.
- Read blueprints to determine appropriate materials and procedures for each project.
- Enhanced team productivity with effective communication and collaboration during complex projects.
- Increased client retention, providing exceptional customer service through timely project completion.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Completed projects within budget constraints by accurately estimating material costs and labor hours.
- Conducted thorough inspections of existing plumbing systems, identifying potential problems before they escalated into expensive repairs for clients.
- Achieved faster project turnaround times by effectively prioritizing tasks based on urgency and complexity level of the job at hand.
- Reduced water waste for clients by installing eco-friendly fixtures and appliances.
- Reviewed blueprints and project specifications to determine correct plumbing solutions.
- Developed long-lasting relationships with suppliers, securing favorable pricing on materials for the company''s benefit.
- Interpreted blueprints to determine locations, quantities, and sizes of materials required.
- Optimized workflow efficiency by implementing preventative maintenance plans for clients'' plumbing systems.
- Assisted with repairs to steam, drainage, and sewer lines.
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
- Planned pipe system layout, installation and repair according to specifications.
- Kept detailed job records using excel to maintain up-to-date filing system.
Maintenance manager
Plumbing for Africa t/a plumslot
2013.01 - 2014.05
- Managing Maintenance division
- Secure maintenance plumbing jobs including sending out quotations to customers
- Answering customer calls/queries
- Ensure plumbers are sent to customers in a timely manner to carry out maintenance jobs
- Tendering for new projects
- Invoicing clients
- Procuring materials.
- Supervised employee performance, preventive maintenance, and safety.
- Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
- Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
- Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
- Increased overall equipment efficiency by conducting thorough assessments of machinery conditions and implementing necessary improvements.
- Led the successful completion of major facility upgrades projects while adhering to budget constraints and timelines.
- Scheduled regular inspections of equipment and facilities to manage wear and tear.
- Reduced downtime by efficiently overseeing the maintenance team and prioritizing tasks according to urgency.
- Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.
- Negotiated contracts with vendors for cost-effective procurement of parts and services, maintaining strong working relationships.
- Developed detailed maintenance budgets, effectively controlling expenses while ensuring optimal equipment performance.
- Conducted root cause analysis of recurring issues, devising long-term solutions that minimized future disruptions.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Created and implemented maintenance program to optimize operational efficiency and reduce downtime.
- Planned scheduled maintenance outages as part of preventive maintenance program.
- Managed a team of technicians, providing guidance and support for skill development and performance improvement.
- Documented inventory of spare parts to enable tracking history and maintain accurate records.
- Collaborated with other departments to verify completion of maintenance tasks.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Created and submitted detailed reports to highlight maintenance activities and equipment performance.
- Promoted a culture of continuous improvement within the maintenance team by encouraging open communication, problem-solving initiatives, and employee engagement activities.
- Mentored new hires in company procedures, safety protocols, and technical skills necessary for their roles as maintenance professionals.
- Ensured compliance with all applicable regulations through diligent record-keeping, reporting practices, and regular audits.
- Streamlined work order processes for quicker response times, resulting in increased productivity and reduced costs.
- Enhanced safety standards through regular inspections, staff training, and adherence to OSHA guidelines.
- Evaluated and recommended new technologies for potential integration into the facility''s maintenance operations, ensuring continued growth and adaptability in the face of industry advancements.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Forecasted and reviewed maintenance budgets to establish cost-effective measures.
- Fostered cross-functional teamwork among departments to achieve seamless collaboration on shared objectives.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Prepared and reviewed maintenance contracts with external service providers to offer mutually binding agreements.
- Implemented energy conservation measures that led to significant savings on utility bills without compromising facility operations.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed detailed plans based on broad guidance and direction.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Plumber supervisor
Plumbing For Africa t/a plumslot
2002.08 - 2013.01
- Operations of commercial and maintenance projects
- Managing 28 plumbers
- Completing jobs on time
- Ordering materials
- Health & safety
- Arranging shift work
- Stocktake
- Completing time cards
- Record of job claiming
- Keep asset registers
- Maintenance control plans.
- Ensured timely completion of projects through strict adherence to schedules and efficient use of resources.
- Resolved complex plumbing issues using advanced troubleshooting techniques and in-depth knowledge of plumbing systems.
- Stayed up-to-date on industry trends allowing implementation of the latest technology in plumbing solutions for clients'' benefit.
- Collaborated with other construction teams for smooth coordination during large-scale projects, ensuring seamless integration of plumbing systems.
- Streamlined inventory management by regularly monitoring stock levels, maintaining accurate records, and ordering supplies as needed.
- Reduced customer complaints by promptly addressing issues and implementing corrective actions.
- Provided exceptional customer support through prompt response to inquiries or concerns related to plumbing services offered or completed projects.
- Promoted an atmosphere of continuous learning among team members by encouraging the sharing of best practices and lessons learned from previous projects.
- Conducted thorough inspections of completed work to ensure compliance with local codes, regulations, and industry standards.
- Implemented preventive maintenance procedures that led to reduced equipment downtime while increasing overall operational efficiency.
- Played a crucial role in securing new business contracts through consistently delivering quality work and maintaining high customer satisfaction levels.
- Improved project efficiency by effectively managing a team of plumbers and delegating tasks according to their skills.
- Played an integral role in bidding processes by providing accurate cost estimates for labor, materials, and equipment needs.
- Increased client satisfaction with high-quality workmanship and attention to detail in plumbing installations and repairs.
- Developed comprehensive project plans that outlined work scope, timelines, budgets, and resource allocation for successful project execution.
- Maintained open communication channels between team members during projects to foster collaboration and prevent misunderstandings.
- Boosted team productivity by developing tailored training programs aimed at improving technical knowledge and skillsets among staff members.
- Established long-lasting relationships with vendors resulting in better pricing options for the company''s purchasing needs.
- Mentored junior plumbers to develop their skills further while also nurturing future leaders within the organization.
- Enhanced workplace safety by conducting regular staff training sessions on proper tool usage, equipment handling, and hazard identification.
- Supervised installation, maintenance and repair of plumbing systems and related appurtenances.
- Ordered necessary supplies and materials required for installation of new work and remodeling of existing systems.
- Understood Cape Town city plumbing codes and interpreted architectural and mechanical drawings.
- Assigned plumbers to specific tasks to complete and supervised activities for quality.
- Prepared daily time cards and assisted in preparation of estimates and scope of work statements.
- Responded to requests for maintenance and repairs of plumbing and special piping systems related to building, laboratories and Rural locations.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Inspected equipment and tools used for safe operation.
- Trained workers in proper methods, equipment operation and safety procedures.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Directed projects according to schedule and quality demands.
- Provided feedback to workers on job performance and safety procedures.
- Developed and maintained positive relationships with clients and other stakeholders.
- Created and implemented plans to maximize efficiency of workers.
- Sourced suppliers and purchased necessary materials for work.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Supervised training of new construction and extraction workers on safety practices and procedures.
- Supported construction and extraction workers to facilitate timely completion of projects.
- Evaluated and updated safety protocols to reduce risks on construction and extraction sites.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Established and enforced safety regulations, procedures and standards for construction and extraction workers.
- Documented construction and extraction workers' hours, wages and other pertinent information.
- Assisted in recruiting and hiring new construction and extraction workers.
- Devised and implemented safety protocols to reduce risks on construction and extraction sites.
Education
Applied Management - Part-Time Study -
Learning Cloud Online
Skills NZ
Auckland, NZCertifying Plumbing License Approved by PGDB -
PGDB NZ
01.2020
Registered Tradesman Plumber Current -
PGDB NZ
01.2019
Plumbing Trade Certificate Level 4 -
Skills NZ
01.2018
Plumbing Trade Test at Northlink College Belhar -
College
01.2008
Plumbing Trade at Northlink College Westlake -
College
01.2007
N2 Electrical Engineering at College of Cape Town -
College
01.2001
N1 Electrical Engineering at College of Cape Town -
College
01.2000
Grade 12 at Salt River High School -
School
01.1999
Skills
- MS Office (Word, Outlook, Excel,) Windows, Internet & In-house systems, Aconex, Bim 360, Procore.
Small business operations
Business marketing
Operations Management
Project Management
Staff hiring
Budget Management
Employee Performance Management
Payroll Administration
Financial Administration
Employee Development
Customer Service
References
- Cook Brothers Construction, Ashley Finn, Build Team Manager, 0275896985/093581850
- Aquaheat New Zealand Ltd, Harry Prasad, Site Manager/Project Manager, 027 439 6315
- Tauranga City Council, David Lenton, Project Manager, 021 713 866, dave.lenton@tauranga.govt.nz
- Hawkins Group, Aled Pugh, Services Engineer, 022 010 5671 / 09 980 2628
Certification
Certifying Plumber
Certifying Drainlayer
Timeline
Small Business Owner
RT Plumbing & Drainage Limited
2020.11 - Current
Site Manager-Project Manager-Contracts Manager
Flowpro Plumbing Ltd.
2017.12 - 2020.10
Plumber Foreman
Hanlon Plumbing Ltd.
2015.02 - 2017.11
Plumber
Hanlon Plumbing Ltd.
2014.06 - 2015.02
Maintenance manager
Plumbing for Africa t/a plumslot
2013.01 - 2014.05
Plumber supervisor
Plumbing For Africa t/a plumslot
2002.08 - 2013.01
Applied Management - Part-Time Study -
Learning Cloud Online
Skills NZ
Certifying Plumbing License Approved by PGDB -
PGDB NZ
Registered Tradesman Plumber Current -
PGDB NZ
Plumbing Trade Certificate Level 4 -
Skills NZ
Plumbing Trade Test at Northlink College Belhar -
College
Plumbing Trade at Northlink College Westlake -
College
N2 Electrical Engineering at College of Cape Town -
College
N1 Electrical Engineering at College of Cape Town -
College
Grade 12 at Salt River High School -
School
Certifying Plumber
Certifying Drainlayer
Similar Profiles
Connie Van ZylConnie Van Zyl
Accounts and Office Administrator at Toro Plumbing and Drainage LimitedAccounts and Office Administrator at Toro Plumbing and Drainage Limited
Nathanial SorrensenNathanial Sorrensen
Apprenticeship Trainee at Tacoma Plumbing, Smedley Plumbing & DrainageApprenticeship Trainee at Tacoma Plumbing, Smedley Plumbing & Drainage
Harry DeaconHarry Deacon
Plumber/Drainlayer Apprentice at MCB Plumbing & DrainagePlumber/Drainlayer Apprentice at MCB Plumbing & Drainage