Robson Borthwick
Summary
Experienced food service professional with strong background in efficiently managing food and beverage operations. A Diligent duty manager with solid track record in overseeing daily operations and ensuring exceptional customer service. Successfully managed staff schedules and maintained high standards of efficiency. Demonstrated leadership and problem-solving skills in high-pressure environments. Skills in mixing and serving beverages and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons and staff a like.
Overview
9
9
years of professional experience
Work History
Duty Manager
Bin44 bar and restaurant
03.2023 - Current
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Bartender/Duty Manager
Moustache Bar
09.2021 - 02.2023
- Obtained LCQ and my managers licence
- Helped manage near the end of my time there
- This bar has since been closed down
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained employees in essential job functions.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Food and Beverage Attendant/Room Service Server/Laundry Attendant
Intercontinental Hotel
03.2018 - 09.2021
- Servicing conference rooms
- Serving guests and customers of the hotel
- Food and Beverage knowledge
- Trained new staff members on company policies and procedures.
- Assisted wait staff with timely food delivery and guest requests.
- Skilled at working independently and collaboratively in a team environment.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Greeted and seated guests to provide friendly and welcoming experience.
- Examined dried clothes to identify stains, tears and issues.
- Kept track of laundered items using an efficient tagging system to prevent loss or mix-ups during the cleaning process.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
Paper Delivery
Reach Media Delivery
06.2015 - 01.2018
- Time management
- Assembled and bagged newspapers prior to delivery.
- Handled distribution-related tasks such as sorting, bundling, and labeling newspapers accurately for efficient delivery.
Education
Certificate - Food And Beverage
Wellington Institute of Technology
Wellington, NZ05-2018
NCEA Level 2 - English, Mathematics, Science, Physics, History, Hospitality
Rongotai College
01.2016
NCEA Level 1 - English, Mathematics, Science, Hospitality, Digital Visual Communication, Digital Technologies
Rongotai College
01.2015
Skills
- Leadership skills
- Fast Learning
- Flexible
- Staff Training and Development
- Team Supervision
- Attention to Detail
- People Skills
- Customer Service
- Customer service focus
- Time Management
References
Maurico Bea
Timeline
Duty Manager
Bin44 bar and restaurant
03.2023 - Current
Bartender/Duty Manager
Moustache Bar
09.2021 - 02.2023
Food and Beverage Attendant/Room Service Server/Laundry Attendant
Intercontinental Hotel
03.2018 - 09.2021
Paper Delivery
Reach Media Delivery
06.2015 - 01.2018
NCEA Level 1 - English, Mathematics, Science, Hospitality, Digital Visual Communication, Digital Technologies
Rongotai College
Certificate - Food And Beverage
Wellington Institute of Technology
NCEA Level 2 - English, Mathematics, Science, Physics, History, Hospitality
Rongotai College
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