Robyn Davies
Auckland
Summary
My 22 year tenure at premier Acting Agency Auckland Actors has given me unparalleled experience in customer service, client relations and client management. After starting as a Junior Agent I quickly progressed to a senior position, servicing the needs of both A-List Celebrity clients and emerging artists. Having worked in a fast paced environment for many years I am an adept multitasker with the ability to remain calm under pressure, prioritise, work independently and quickly adapt to new challenges, tasks and environments. I highly value a supportive and positive team culture with open communication. I am confident, adaptable and reliable and have proven relationship building abilities, evident in the strong relationships created both with clients on the roster and professionals from the wider industry.
Overview
24
24
years of professional experience
Work History
Senior Actors Agent
Auckland Actors Ltd
09.2001 - 03.2023
- Responsible for developing, managing and maintaining positive and functional client relationships, with both top end and emerging clients - with 350+ clients on the roster.
- Intermediary between clients and external clients, requiring critical thinking, fast problem solving, and excellent written and verbal communication skills.
- Responsible for negotiating both fees and contracts on behalf of clients on roster.
- Advocate and promoter of clients to the wider industry, requiring in depth knowledge of all clients abilities and strengths.
- Advisor to clients, making knowledge based recommendations about contract matters and career progression.
- Ensured high level of client retention by forging strong relationships.
- Demonstrated in-depth knowledge of industry standard terms, conditions and expectations across multiple disciplines (Film, Television, Commercials, Theatre), utilising this knowledge during contract discussion and negotiation.
- Interviewed prospective clients and evaluated the value of their skills and talent to the business.
- Processed PAYE and Payroll (client and office wages) for 10+ years (2002 - 2013) using MYOB software.
- Used numerous industry specific internet based casting systems to support and promote clients, requiring adaptability and proficiency with learning new technical concepts and systems quickly and efficiently.
Production Assistant
Flying Start Ltd
03.2001 - 08.2001
- Collaborated with producer and production team to facilitate the production of television commercials and short form videos.
- Performed administrative tasks such as answering phones, filing documents, photocopying scripts and distributing materials to personnel involved in the production process.
- Booked talent and equipment necessary for the production to successfully proceed.
- Communicated schedule and other necessary information to cast, crew and clients.
- Acted as runner to distribute messages or items within film crew and cast, and to outside parties.
2nd Assistant Director
South Pacific Pictures
06.2000 - 12.2000
- Liaison between Actors and Production team, responsible for facilitating communication, alleviating issues and solving problems between these parties.
- Generated and distributed daily call sheets using industry specific computer software.
- Used radio communication to collaborate and coordinate with on set crew.
- Coordinated between multiple departments to ensure deadlines were met and the production ran on time.
- Remained composed and professional in a fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve the objective of the production.
3rd Assistant Director
Pacific Renaissance Pictures
01.2000 - 06.2000
- Collaborated with multiple departments to ensure the production remained on schedule, requiring effective team work and attention to detail.
- Used radio communication to coordinate production activities, including (but not limited to): ensuring Artists and Extras arrived on set on time, supervising placement of Extras on set, communicating instructions from Director to on set Extras.
- Acted as runner to distribute information and items to crew and wider production team.
Internal Sales Representative
Telecom (Yellow Pages) NZ
06.1999 - 12.1999
- Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations and customer issues.
- Advised customers on the most suitable products based on their individual requirements.
- Held discussions with existing customers to review current services and expand sales opportunities.
- Updated customer details in corporate database.
- Cold called prospective customers to generate new business.
Education
Bachelor of Arts - History And Anthropology
University of Auckland
Auckland, NZSkills
- Client liaison
- Client management
- Client relations
- Customer service
- Contract negotiation
- Advocacy and Promotion
- Communication
Referees
Graham Dunster (owner: Auckland Actors)
graham@aucklandactors.co.nz
027 292 7748
Joe Fisher (owner: Catch Casting)
joe@catchcasting.co.nz
021 524 757
Pio Terei MNZM (Entertainer)
pipi@xtra.co.nz
021 645 760
Timeline
Senior Actors Agent
Auckland Actors Ltd
09.2001 - 03.2023
Production Assistant
Flying Start Ltd
03.2001 - 08.2001
2nd Assistant Director
South Pacific Pictures
06.2000 - 12.2000
3rd Assistant Director
Pacific Renaissance Pictures
01.2000 - 06.2000
Internal Sales Representative
Telecom (Yellow Pages) NZ
06.1999 - 12.1999
Bachelor of Arts - History And Anthropology
University of Auckland
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