Robyn Finlay
Company Director
Paraparaumu Beach,WGN
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure Executive Assistant position. Ready to help team achieve goals.
Detail-oriented team player with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
39
39
years of professional experience
Work History
Compay Director
4U Direct Ltd
02.2004 - Current
- Mastered knowledge of All Microsoft work, Excel, Word, Publisher, Emails.
- Mastered all MYOB systems with invoicing, Bank Reconciliations and GST and other Tax payments.
- Retained business through proactive sales activities directed at key decision-makers.
- Maintained fluency in relevant social and digital technologies and platforms.
- Identified client opportunities for new business proposals and developed sales plans for each target account.
- Collaborated with operations and management team to prepare and lead sales presentations.
- Conducted follow-up procedures to drive completion of contracts and service level agreements.
- Collaborated with clients to determine and identify [Type] objectives, goals, KPI's, strategies and tactics.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Oversaw supply chain functions to verify inventory levels and budget adherence.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Merchandiser
Groupe SEB
01.2000 - 02.2004
- Verified products appeared at correct locations in proper quantities.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
Hairdresser
Dermot Byrne Hairdressers
02.1985 - 08.1998
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Processed payments, entering sales in register for prompt customer service.
- Recorded notes for future reference about customer preferences and services delivered.
- Answered over [Number] phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Mixed pigments and used proper techniques to achieve desired color.
- Educated customers on products to maximize benefits.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Resolved guest complaints about service or style.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Offered professional cuts, color services and extensions to salon customers.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
Education
Apprenticeship in Hairdressing - Hairdressing
Massey University, Wellington
Wellington03.1985
No Degree - Secondary Education
Nayland College
Nelson, NZ07.1983
Skills
- Microsoft Systems
- Financial Management- MYOB
- Business Administration
- Organizational Development
- Strategies and Goals
- Verbal and Written Communication
- Fundraising Events
Timeline
Compay Director
4U Direct Ltd
02.2004 - Current
Sales Merchandiser
Groupe SEB
01.2000 - 02.2004
Hairdresser
Dermot Byrne Hairdressers
02.1985 - 08.1998
Apprenticeship in Hairdressing - Hairdressing
Massey University, Wellington
No Degree - Secondary Education
Nayland College
Kapiti Caledonian Society
I have been a member of the Kapiti Caledonian Society for 20 + years and have obtained the position of chef for the past 10 + years. During this time I have:
- Managed accounts for the Society and for the joint owned Scots Hall
- Organised many fundraising events, including our Annual Ball for 150-300 people
- Organise monthly meeting and AGM's
- Project managed working bees for partial roof replacement and toilet upgrade.
Kapiti Caledonian Society
I have been a member of the Kapiti Caledonian Society for 20 + years and have obtained the position of chef for the past 10 + years. During this time I have:
- Managed accounts for the Society and for the joint owned Scots Hall
- Organised many fundraising events, including our Annual Ball for 150-300 people
- Organise monthly meeting and AGM's
- Project managed working bees for partial roof replacement and toilet upgrade.
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