ROBYN MCMILLAN

Owner/manager, Dairy and Takeaway Shop

Mac's Store and Takeaways

05.2007 - 06.2025

Established and maintained operational processes to enhance service delivery and customer satisfaction.
Developed marketing strategies that increased brand visibility and customer engagement.
Managed financial operations, including budgeting, forecasting, and expense control.
Oversaw staff recruitment, training, and performance management to build a skilled workforce.
Cultivated partnerships with suppliers to ensure quality products and timely deliveries.
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Consulted with customers to assess needs and propose optimal solutions.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Trained and motivated employees to perform daily business functions.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Interacted well with customers to build connections and nurture relationships.
Managed purchasing, sales, marketing and customer account operations efficiently.