Summary
Overview
Work History
Education
Skills
Timeline
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Robyn Murdoch

23 Hartley Street,Foxton Beach

Summary

A friendly and reliable candidate,passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options, including sales, marketing and exports. Knowledgeable and dedicated professional with extensive experience across multiple industries. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

29
29
years of professional experience

Work History

Customer Service Representative

Globelink Ltd
02.2020 - 04.2023
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.
  • Tracked customer service cases and updated service software with customer information.
  • Managed timely and effective replacement of damaged or missing products.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Handled customer inquiries and suggestions courteously and professionally. Solutions focused.
  • Investigated and resolved accounting, service and delivery concerns.
  • Answered constant flow of customer calls, up to 50 each day, with minimal wait times.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Sales Team Leader

Turks Poultry Farm Ltd
06.2012 - 01.2020
  • Responsible for maintaining high level of customer service with key account stakeholders.
  • Supported team with regard to planning and organisation, negotiation, critical thinking, problem solving and conflict management
  • Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.

Import Sales Coordinator Plastics Division

Interplas Agencies Ltd
01.2000 - 12.2005
  • Applied effective time management techniques to meet tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked effectively in fast-paced environments.
  • Paid attention to detail while completing assignments.
  • Delivered services to customer locations within specific timeframes.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Senior Export Trader- Fresh Cut Flower Division

Turners & Growers Fresh Ltd
01.1996 - 12.2000
  • Demonstrated strong organisational and time management skills while managing multiple projects.
  • Resolved problems, and provided exceptional service.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Skilled at working independently and collaboratively in a team environment.
  • Strengthened communication skills through regular interactions with others on both an international and domestic level.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

Export Manager - Japan- Fresh Cut Flower Division

Chiquita Brands NZ Ltd
01.1994 - 12.1996
  • Administered the export of Fresh Cut Flowers for compliance with company and customs export policies.
  • Developed and maintained relationships with customs brokers, freight forwarders and customers.
  • Compiled purchase orders to post international shipments in company logs.
  • Followed SOPs with all customer account actions and data management to keep consistent service levels.
  • Prepared and processed import and export documentation according to customs regulations, laws or procedures.
  • Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
  • Prepared various import, export and supplier forms for customs submittal.
  • Coordinated with shipping and transport companies on behalf of clients.

Education

David Forman Advanced Sales Certificate
Auckland

Bachelor of Business Studies (BBS) - Marketing & Agribusiness

Massey University
Palmerston North
05.1991

Diploma of Horticulture - Fresh Cut Flowers

Massey University
Palmerston North
05.1987

Skills

  • Administrative Support
  • Critical Thinking
  • Cultural Awareness
  • Customer Service and Relations
  • Documentation
  • Stocking and Replenishing
  • Active Listening
  • Managing Multiple Tasks
  • Professional Telephone Demeanour
  • Executive Management Support
  • Computer Proficiency
  • Calm and Professional Under Pressure

Timeline

Customer Service Representative

Globelink Ltd
02.2020 - 04.2023

Sales Team Leader

Turks Poultry Farm Ltd
06.2012 - 01.2020

Import Sales Coordinator Plastics Division

Interplas Agencies Ltd
01.2000 - 12.2005

Senior Export Trader- Fresh Cut Flower Division

Turners & Growers Fresh Ltd
01.1996 - 12.2000

Export Manager - Japan- Fresh Cut Flower Division

Chiquita Brands NZ Ltd
01.1994 - 12.1996

David Forman Advanced Sales Certificate

Bachelor of Business Studies (BBS) - Marketing & Agribusiness

Massey University

Diploma of Horticulture - Fresh Cut Flowers

Massey University

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Robyn Murdoch