Robyn Ngaia
South Taranaki,Hawera
Summary
Self-motivated Operations Manager successful in collaborating with clients, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. Knowledge of operational and budget management techniques including consolidating monthly budget requirements (EBIT & EBITDA).
Being of Maori descent, with Iwi affiliations to Taranaki (Ngaruahine, Ngati Ruanui, Ati Awa) and Northland (Nga Puhi), this has played a major role in my up-bringing and development as a person along with ' i taku whakapono i roto i te hahi katorika me o matou reo me ona tikanga.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
Contract Resources
South Taranaki, Normanby
08.2021 - Current
- Ensured compliance with all applicable laws, regulations and standards.
- Ensured health and safety management of procedures and policies are adhered to and actively scrutinized and audited.
- Visits to client worksites to check on employees and to undertake in house audits. Talk to clients around any issues or where we may be able to assist
- Prepared reports summarizing key metrics, such as customer satisfaction scores, cost savings achieved. Also, as a part of this, putting together client quotes and job assessments.
Branch Manager
Intergroup Limited
South Taranaki, Normanby
09.2020 - 08.2021
- Managed staff scheduling, hiring and training processes.
- Resolved escalated customer complaints in a timely manner.
- Performed regular audits of financial records in order to ensure accuracy.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Assisted other branches when needed during peak periods or special projects.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
Site Contracts Manager
Intergroup Limited
Northland, Marsden Point Refinery
06.2019 - 09.2020
- Participated in cross-functional teams to develop effective contract management systems.
- Conducted regular reviews of existing contracts to identify areas for improvement or renegotiation.
- Developed strategies to improve contract management processes and procedures.
- Had overall control of all employees whilst in the business sector with Operations supervisors reporting directly to me.
- Reported directly to the National Operations General manager
- Managed vendor relationships by ensuring timely payments and resolving any payment disputes. (Client or employee).
Supervisor
Intergroup Limited
New Plymouth, Taranaki
07.2016 - 06.2019
- Developed and implemented policies and procedures for efficient workflow.
- Collaborated with senior leadership on strategic initiatives related to operations.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Addressed customer concerns with suitable solutions.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
Operator / Supervisor
Contract Resources
South Taranaki, Normanby
05.2010 - 06.2016
- Attend work sites to complete specified tasks
- Performed routine maintenance on equipment to ensure optimal performance.
- Assisted in the setup of production lines according to customer specifications.
- Maintained records relating to product output numbers, scrap rate analysis, downtime reports.
- Set up tools, dies, jigs, fixtures, gauges and other related parts for use in production operations.
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
- Collaborated with coworkers to perform projects quickly and meet business goals.
Education
Certificate in Electrical Engineering - Electrical Engineering
Manawatu Polytechnic
Palmerston North, NZ01-1990
High School Diploma -
Feilding Agricultural High School
Feilding, NZ01-1985
Skills
- Program Planning
- Logistics Management
- Customer Retention
- Health and safety compliance
- Budget Planning
- Performance reporting
- Staff Evaluation
- Financial Management
- Team Development
Affiliations
- I enjoy all sporting activities and try to participate when ever I can.
- Regular to the local boxing gym
Languages
Maori
Professional
Japanese
Elementary
Certification
- Full drivers license including D endorsement and heavy vehicle, class #4
- Many site certificates including PTW, CSE, Gas detection, BA work etc
References
References available upon request.
Timeline
Supervisor of Operations
Contract Resources
08.2021 - Current
Branch Manager
Intergroup Limited
09.2020 - 08.2021
Site Contracts Manager
Intergroup Limited
06.2019 - 09.2020
Supervisor
Intergroup Limited
07.2016 - 06.2019
Operator / Supervisor
Contract Resources
05.2010 - 06.2016
Certificate in Electrical Engineering - Electrical Engineering
Manawatu Polytechnic
High School Diploma -
Feilding Agricultural High School
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