Rocco Taylor
Whangarei,NTL
Summary
Talented restaurant team members with strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management. Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Front of House Employee
Mara At Oceans
11.2022 - Current
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Helped guests at tables when in need of assistance.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Observed diners to respond to additional requests and determine when meal completed.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Established welcoming atmosphere by greeting each guest warmly.
- Checked entryway regularly and handled needs such as window cleaning and trash removal.
- Kept hostess station neat and clean with well-stocked supplies.
- Stayed ready for quick turnovers by pre-bussing tables.
Filter Technician
HRV
02.2023 - 04.2023
- Kept operations in compliance with company, safety and legal requirements.
- Communicated processing instructions to other workers.
- Took samples every [Timeframe] to compare quality with specifications.
- Completed frequent inspections to identify and resolve problems affecting performance.
- Connected pipes between vats and processing equipment.
- Helped managers make accurate decisions by tracking deviations from production targets with daily logs.
- Read temperature, flow and other meters every [Timeframe] and documented information.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Dishwasher
Ngunguru Sports Complex
09.2019 - 04.2021
- Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or [Type] items used often by kitchen staff.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept work area clean, dry and free of debris to prevent incidents and accidents.
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
- Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
- Paid close attention to instructions from supervisor to complete tasks on time.
- Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
- Increased machine efficiency by scraping and pre-washing dishes.
- Efficiently and quickly cleaned various dishes, silverware and [Type] to provide smooth service and reduce wait times.
- Communicated with team members to keep operations running smoothly by helping with [Task] and [Task].
- Maintained proper temperatures, behaviors and controls to meet or exceed health department standards.
- Effectively scrubbed and scoured pots and pans using [Type] and [Type] products to remove burnt-on food.
- Oversaw incoming deliveries, unboxing supplies, shelving stock and rotating items.
- Used [Type] sprayer to loosen food residue and enhance cleaning.
- Volunteered to assist [Job title]s with [Task] and [Task] during peak meal times after completing dishwashing duties.
- Cultivated strong customer relationships to generate repeat and referred patronage by offering spotless dishes and [Result].
Education
High School Diploma -
Whangarei Boys' High School
Whangarei, NZ09.2023
Skills
- Constructive Feedback
- Employee Development
- Maintaining Clean Work Areas
- Employee Relationships
- Time Estimates
- Price Memorization
- Cash Register Operations
- Phone Inquiries
- Customer Loyalty
- Guest Satisfaction
- Legal Requirements
Football player
I play in the local football club of Ngunguru. I've built strong relations within the group, however I've just finished football, meaning I'm able to work even more shifts.
Timeline
Filter Technician
HRV
02.2023 - 04.2023
Front of House Employee
Mara At Oceans
11.2022 - Current
Dishwasher
Ngunguru Sports Complex
09.2019 - 04.2021
High School Diploma -
Whangarei Boys' High School
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