Rochelle Graham
Hastings,Mayfair
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Lead Veterinary Nurse
VetEnt Veterinary Clinic
09.2014 - Current
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Coordinated appointments with specialists when necessary, facilitating seamless referrals for advanced care options.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Assisted senior staff with blood analyses and physical assessments.
- Promoted clinic services and offerings through social media platforms, resulting in increased client engagement and appointment bookings.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Designed and created client education materials and marketing materials for hospital services.
- Answered owner animal health questions and advised on best care practices.
- Increased clinic efficiency by streamlining workflow processes and optimizing daily schedules for the veterinary team.
- Mentored junior veterinary nurses, imparting valuable knowledge and fostering a supportive learning environment.
- Developed strong relationships with clients through trust-building conversations and consistent follow-ups on patient progress.
- Enhanced client satisfaction through empathetic communication, addressing concerns, and providing comprehensive pet care education.
- Maintained detailed records of animal health care and diagnostic treatments.
- Managed inventory levels of medical supplies, maintaining adequate stock while minimizing waste and reducing costs.
- Contributed to a positive work atmosphere by fostering teamwork, open communication, and mutual respect among staff members.
- Participated in continuing education opportunities to maintain current knowledge of veterinary medicine advancements and best practices.
- Implemented safety protocols within the clinic to prevent accidents and ensure a healthy work environment for staff members.
- Maintained detailed patient records using electronic medical software systems, ensuring accuracy of information and efficient communication within the veterinary team.
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
- Cultivated interpersonal skills by building positive relationships with others.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated leadership skills in managing projects from concept to completion.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
Senior Veterinary Nurse
Tardale Veterinary Hospital
01.2012 - 10.2013
Senior Veterinary Nurse
AnimalZ Vet Clinic
04.2004 - 08.2008
Education
Certificate in Veterinary Nursing Level 5 - Veterinary
Otago Polytechnic
Otago01.2003
Skills
- Medication Dispensing
- Treatment and Research Records
- Intravenous Catheter Placement
- Pet Food Recommendations
- Customer Service
- Laboratory Testing
- Medical Equipment Maintenance
- Medical record-keeping
- Drug Inventory Management
- Responsible and Reliable
- Client Communication
- Medical Histories
- Radiation Safety Compliance
- Clear Communication
- Appointment Scheduling
- Supply Management
- Client Education
- Patient Advocacy
- Billing and Invoicing
- Cash Handling
- Staff Training
- Client Relations
- Veterinary office administration
- Staff Training and Development
- Financial Transactions
- Continuing Education Commitment
Timeline
Lead Veterinary Nurse
VetEnt Veterinary Clinic
09.2014 - Current
Senior Veterinary Nurse
Tardale Veterinary Hospital
01.2012 - 10.2013
Senior Veterinary Nurse
AnimalZ Vet Clinic
04.2004 - 08.2008
Certificate in Veterinary Nursing Level 5 - Veterinary
Otago Polytechnic
Similar Profiles
Jaime TomlinsonJaime Tomlinson
Veterinary Nurse at Veterinary Enterprises Group (VetEnt)Veterinary Nurse at Veterinary Enterprises Group (VetEnt)
Nichole BaxleyNichole Baxley
HOSPITAL ADMINISTRATOR at Rose Veterinary Hospital & Mountain Rose Veterinary ClinicHOSPITAL ADMINISTRATOR at Rose Veterinary Hospital & Mountain Rose Veterinary Clinic
Melissa Mei Chen LiuMelissa Mei Chen Liu
Head Registered Veterinary Technician /Shift Supervisor at Toronto Veterinary Clinic (Sister Clinic of Eglinton Hwy 10 Vet Clinic)Head Registered Veterinary Technician /Shift Supervisor at Toronto Veterinary Clinic (Sister Clinic of Eglinton Hwy 10 Vet Clinic)