Dynamic and compassionate professional with a successful background in early childhood education now wanting to embark on the journey of returning to the Insurance industry. Proficient in communication, time management, organisation, attention to detail, establishing and maintaining relationships based on compassion, honesty, trust, respect and integrity. I also bring a strong knowledge of Insurance processes from my prior background in the industry and I am driven and excited to make a meaningful impact within the Insurance industry moving forward.
Various roles included customer service officer, large value claims specialist, recovery claims specialist, claims trainer, project development, team leader.
Excellent communication and listening skills and positive approach
Ability to work under pressure
Strong customer service experience in previous insurance roles
Excellent time management
Sensitive and empathetic to the needs of others and strong ability to identify current needs
Strong relationship skills
Strong computer literacy skills
Strong knowledge of insurance policy wordings, claims procedures from start to finish and underwriting requirements from over 13 years in the industry prior to Early Childhood
Detail oriented