Rochelle Kakau
Papamoa
Summary
Organized and dependable, with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects with a high level of accuracy & efficiency. Strong interpersonal skills who can adapt to provide genuine understanding of others needs & requirements.
Capable with a strong desire to learn & grow.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
21
21
years of professional experience
Work History
Administrative Associate
Grace Foundation Charitable Trust
Auckland City
12.2023 - 04.2024
- Prepared & wrote progress reports & support letters to be submitted to Courts for residents currently going through court process
- Created weekly planners scheduling daily household activities and programs.
- Provided assistance with onboarding new residents including approving new admissions & dealing with Lawyers, Bail Support Services & Department of Corrections .
- Assisted with development plans for residents.
- Driving duties - taking residents to various programs, meetings and other out of house activities.
- Organised 'clearances' and bail variations for residents through Department of Corrections & Community Probation Services
- Maintained confidentiality regarding all business matters related to the organisation's operations.
- Responded to all inward enquiries via telephone or email in a timely manner.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Bank Teller
Westpac Bank
08.2010 - 02.2011
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Handled various accounting transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Processed applications for new accounts.
- Calculated fees due, interest and change for customer transactions.
Senior Associate
Bank Of New Zealand
11.2006 - 07.2010
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Managed customer relations through communication and helpful interactions.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Greeted customers and offered assistance for increased customer satisfaction.
- Made decisions and recommendations about extending lines of credit.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Assessed credit risk and analyzed financial statements.
- Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Gathered loan documentation for underwriting.
- Attended credit-related training and conferences to stay informed about industry trends and developments.
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
- Analyzed creditworthiness of loan applicants and determined credit risk of loan requests.
- Maintained compliance with applicable regulations and laws governing consumer credit.
- Investigated and resolved customer disputes related to credit decisions.
- Improved understanding of financial statements, which helped in assessing risk.
Business Support Officer
Bank Of New Zealand
01.2005 - 11.2006
- Maintained smooth back-office functions to promote efficient business operations.
- Supported special financial and business projects with administrative assistance
- Observed all laws, regulations and other applicable obligations.
- Streamlined workflow.
Customer Service Representative
Bank Of New Zealand
06.2003 - 01.2005
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Bank Teller
Bank Of New Zealand
11.2002 - 06.2003
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Refer previous description for Bank Teller
Education
National Certificate Level 4 - Business Administration & Computing
Bay of Plenty Polytechnic
Tauranga, BOP2002
National Certificate L3 - Business Administration & Computing
Bay of Plenty Polytechnic
Tauranga, BOPSkills
- Data Inputting
- Customer Relationship Management
- Time Management Proficiency
- Positive Attitude
- Patience and Empathy
- Data Entry Efficiency
- Adaptability and Flexibility
- Numeric Competence
- Problem Solving Aptitude
- Interpersonal Skills
- Computer Literacy
- Listening and Comprehension
- Professionalism and Courtesy
- Organizational Skills
- Confidentiality Maintenance
- Teamwork and Collaboration
- Multitasking Capabilities
- Attention to Detail
- Ethical Conduct
- Friendly
- Exceptional Customer Service
- Approachable
- Cheerful
- Positive
- Strong Work Ethic
- Excellent Time Management Skills
- Event Scheduling
- Sorting and Filing
- Confidentiality
- File organization
- Meeting planning
- Maintaining records
- Document management
- Clerical support
- Office procedures
- Scheduling appointments
- Report preparation
Additional Information
Mother of two sons aged 7years & 12years.
Timeline
Administrative Associate
Grace Foundation Charitable Trust
12.2023 - 04.2024
Bank Teller
Westpac Bank
08.2010 - 02.2011
Senior Associate
Bank Of New Zealand
11.2006 - 07.2010
Business Support Officer
Bank Of New Zealand
01.2005 - 11.2006
Customer Service Representative
Bank Of New Zealand
06.2003 - 01.2005
Bank Teller
Bank Of New Zealand
11.2002 - 06.2003
National Certificate Level 4 - Business Administration & Computing
Bay of Plenty Polytechnic
National Certificate L3 - Business Administration & Computing
Bay of Plenty Polytechnic