Rochelle Pike
Rotorua,BOP
Summary
Energetic and bubbly Housekeeper with over 10 years of hands-on experience cleaning and maintaining guest rooms. I am detail-oriented with a strong work ethic and excellent organisational skills. Experienced in Hotel and Commercial cleaning operations. Committed to finishing tasks on time while exceeding expectations. Honest and trustworthy, you can rely on me to get the job done.
Overview
9
9
years of professional experience
Work History
Housekeeping Room Attendant
Bella Vista
2022.12 - Current
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms to maintain and restore linen condition.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Responded to requests from patrons for linens and toiletries.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Oversaw calendar to manage organised cleaning schedule and complete tasks on time.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Duty Manager
The Rotorua Club
2014.07 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
Education
Bachelor of Computer Science - Computer Science And Programming
Waiariki Institute of Technology
Rotorua, NZSkills
- Chemical handling
- Equipment maintenance
- Customer service
- Safe Chemical Handling
- Health Standards Compliance
- Deep Cleaning Protocols
- Work Planning and Organisation
- Relationship Building
- Housekeeping
- Customer Inquiry and Response
- Professional and Courteous
- Maintenance Coordination
- Sorting and Washing Laundry
- Supply Inventory Management
- Customer Service-Focused
- Restocking supplies
- Inventory management
- Attention to detail
- Teamwork abilities
- Adaptability
- Organizational skills
- Time management
- Performance Management
- Resource Allocation
- Customer Service
- Team Supervision
- New Employee Training
- Written and Oral Communication
- Customer Communication
- Attention to Detail
- Adaptability and flexibility
- Interpersonal skills
- Customer service focus
- Professionalism and integrity
- Excellent communication
- Problem-solving abilities
- Strong leadership
- Analytical thinking
- Employee engagement
- Goal-Oriented
Additional Information
Full Class 1 Drivers License and own transport.
Currently working two casual/part time jobs looking for set hours.
References available upon request.
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Housekeeping Room Attendant
Bella Vista
2022.12 - Current
Duty Manager
The Rotorua Club
2014.07 - Current
Bachelor of Computer Science - Computer Science And Programming
Waiariki Institute of Technology
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