Summary
Overview
Work History
Education
Skills
Websites
Languages
Activities
Timeline
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ROCÍO GUEVARA PINTO

Atatu South Auckland,Auckland

Summary

Adept at driving customer satisfaction and enhancing team performance, I leveraged analytical skills and a service attitude to boost revenue at Mercure Accor Hotel. Skilled in sales strategy planning and guest relations, I excel in administrative support and delivering innovative solutions, significantly contributing to organizational goals.

Overview

Work History

Receptionist

Mercure Accor Hotel
Concepción, Chile
  • Greeted visitors and provided them with assistance.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Senior Receptionist

Mercure Accor Hotel
Concepción, Chile
  • Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
  • Processed payments from customers for room charges and incidentals.
  • Assisted with room reservations, changes and cancellations.

Event Coordinator

Mercure Accor Hotel
Concepción, Chile
  • Developed event themes and concepts to ensure successful execution of events.
  • Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
  • Coordinated with internal teams to ensure timely delivery of products and services for events.

Commercial Executive

Mercure Accor Hotel
Concepción, Chile
  • Developed and implemented sales strategies to increase revenue and profitability.
  • Created and presented proposals to potential clients.
  • Responded to customer inquiries in a timely manner.
  • Managed client accounts and relationships.

Financial Products Executive

Ripley Bank
Concepción, Chile
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

High School Diploma -

The Zelaive Institute of New Zeland
Level 10/67 Symonds Street, Grafton, Auckland 1010
04-2025

Bachelor's Degree - COMMUNICATIONS

Utel University
10.2024

BASIC EDUCATION -

The International School
La Serena, Chile

HIGH SCHOOL -

Etchegoyen School
Concepción, Chile

LAW -

Andres Bello University

Skills

  • Effective communication
  • Analytical skills
  • Service attitude
  • Sales strategy planning
  • Guest Relations
  • Administrative Support

Languages

  • English, advanced
  • Spanish, native

Activities

  • Collaborator / Volunteer, Rebrota NGO, Environmental education workshops, Reforestation days, Community participation instances
  • Volunteer, El Árbol Foundation, Volunteer in Ecological Restoration workshops in the Cayumanque sector in the province of Quillón, Concepción, Volunteer in the Nature Sanctuary in the commune of Hualpén, Concepción
  • Collaborator, Fundación Glaciares Chilenos, Writing of articles and elaboration of grenades for the protection, diffusion and promotion of the 24 thousand glaciers that are in Chilean territory

Timeline

Receptionist

Mercure Accor Hotel

Senior Receptionist

Mercure Accor Hotel

Event Coordinator

Mercure Accor Hotel

Commercial Executive

Mercure Accor Hotel

Financial Products Executive

Ripley Bank

High School Diploma -

The Zelaive Institute of New Zeland

Bachelor's Degree - COMMUNICATIONS

Utel University

BASIC EDUCATION -

The International School

HIGH SCHOOL -

Etchegoyen School

LAW -

Andres Bello University
ROCÍO GUEVARA PINTO