Rod Benton
Mayfair,Hastings
Summary
Customer focused professional with over 10 years of experience in key account management and client engagement. Proven track record in identifying growth opportunities and enhancing client satisfaction through effective communication and tailored service delivery.
Technical background and the ability to work with different teams and individuals have enabled problem-solving and enhanced project results.
Overview
14
14
years of professional experience
Work History
Key Account Manager
Label and Litho
Gracefeild, Lower Hutt
07.2021 - Current
- Identified growth opportunities within existing accounts and potential new customers to drive revenue.
- Developed strong relationships with key clients to understand their needs.
- Built strong client relationships through regular communication and follow-up to better address their needs.
- Conducted meetings with clients to discuss their objectives, challenges, and strategies.
- Coordinated client and internal team communication to ensure effective service delivery and client satisfaction.
- Resolved conflicts between customers and other departments by identifying root causes and proposing solutions.
- Attended training sessions to improve skills and product knowledge to enhance product knowledge and skills.
- Attended trade shows and industry events in order to build brand awareness among target audiences.
Account Manager
Visyboard NZ
Wiri
06.2017 - 07.2021
- Cultivated client relationships to enhance satisfaction and retention.
- Acted as primary contact for addressing client concerns and needs.
- Developed tailored proposals to meet specific client needs.
- Monitored account performance and addressed any issues promptly.
- Managed multiple accounts simultaneously while meeting deadlines.
- Documented all customer interactions in CRM to support relationship management.
- Utilized problem-solving skills when dealing with difficult customers.
- Generated leads through cold calling activities.
Continuous Improvement Specialist
Kraft Heinz
Mayfair, Hastings
03.2012 - 06.2017
- Analyzed production processes to identify and address improvement opportunities.
- Conducted root cause analysis to resolve recurring issues in production.
- Monitored key performance indicators to track process effectiveness.
- Collaborated with cross-functional teams to implement best practices.
- Implemented innovative methods to resolve recurring issues in production.
- Supported change management during process transitions and upgrades to ensure smooth implementation.
- Built relationships with external vendors to identify new technologies or services which could improve existing processes.
Education
Post Graduate Diploma - Packaging Technology
Massey University
Palmerston North, NZ11-2000
UE Accredited -
Hastings Boys High School
Hastings12-1987
Skills
- Client relationship management
- Account performance monitoring
- Contract negotiation
- CRM software utilization
- Sales forecasting
- Customer service excellence
- Team collaboration
- Effective communication
- Business development
- Key account management
- Cross-selling
- Problem solving
Affiliations
Volunteer cricket coach and manager for primary and high school teams
Background and Goals
- Vast experience in corrugated packaging from production, design, and sales has equipped me with technical and relationship skills
- Varied roles over the last 20 years have given me insight into strategy planning, problem-solving, and relationship-forming
- I consider myself a grounded and well-rounded high performer, keen to utilize my skills and experience in being successful in any role
Timeline
Key Account Manager
Label and Litho
07.2021 - Current
Account Manager
Visyboard NZ
06.2017 - 07.2021
Continuous Improvement Specialist
Kraft Heinz
03.2012 - 06.2017
Post Graduate Diploma - Packaging Technology
Massey University
UE Accredited -
Hastings Boys High School