Rodel Del Valle Viloria
3/1 Corin Avenue, Manurewa, Manukau City,AUK
Summary
Customer service, IT and Engineering professional, skilled in problem solving and responsive to needs of clients, coworkers and management. Poised, resourceful and adaptable to any environment. Organisational ability to handle multiple priorities and meet deadline schedules. Attention to detail, with sharp awareness of omission/inaccuracies. Prompt to take corrective action. A self-starter and quick study, eager to assume increasing levels of responsibility.
Overview
30
30
years of professional experience
Work History
TRANSPORT OFFICER
Auckland Transport
09.2017 - Current
- Provide great customer service and information to all patrons
- Improve passenger safety and security by addressing antisocial behaviour and vandalism on the public transport network
- A warranted officer by New Zealand Police and issue infringement notices to fare evaders of a public Auckland transport services
- Answered passenger questions and provided information about schedules, routes, ticket payment options and vehicle and company regulations.
- Educated passengers on procedures, maintained safe conditions in all transport mode (trains, ferries & buses) and helped passengers when necessary.
CUSTOMER SERVICE OFFICER
Transdev Transport
10.2009 - 08.2017
- Providing excellent customers service and information to all patrons including:
- Proper train fare, ticketing and tourist information
- Platforms evacuation, emergency situation and special events
- Working on the gate line for customer awareness in network developments, and preventing fare evasion.
PASSENGER OPERATOR/TICKET INSPECTOR
Transdev Transport
10.2009 - 05.2014
- Provided a world class customer service and good personal presentation
- Effectively handled queries and problems that may arise with customers in a friendly and effective manner
- Checked and Informed patrons about proper ticketing to avoid fare evasion.
MOBILE SECURITY OFFICER
Security Services
10.2010 - 05.2011
- Observed and reported of any kind of criminal incident occurring around the business premises
- Roamed and drove slowly across the patrol site to kept a track of unwanted occurrence, suspicious behaviour, and break-in
- Coordinated with the team about daily situations in all site surveillance.
PRODUCTION ASSEMBLER
Fisher & Paykel Healthcare Ltd
11.2009 - 07.2010
- Produced quality healthcare products based on customer's orders
- Provided quality assurance testing of each product before and after packaging and delivery
- Part of assembly team that produced a high standard and quality products use for medical respiratory humidification.
IT FIELD SERVICE ENGINEER
Desktop Technology Services, Ltd
07.2008 - 09.2009
- Analysed, troubleshot, installed and resolved all hardware and software issues
- Assigned as on site technical support engineer and help desk support to customerS: Goodman Fielder, Bluebird, IBM, Westpac and DELL
- Managed customer problems and complaints with tact and attention to prompt customer service.
SYSTEMS ENGINEER
Philippine Airlines
01.2001 - 03.2008
- Designed, analysed, tested, endorsed and deployed hardware, storage, and network system to users requirements
- Prepared engineering plans, diagrams, material, equipment specification and documentation for the required enterprise storage systems, backup and recovery facilities, servers and services
- Proposed equipment requirements and conducted acceptance checks on server and storage systems installations by vendor / service provider.
APPLICATION DEVELOPER
TEAM Pacific Corporation
01.1999 - 03.2001
- Analysed, designed, developed, and deployed database applications
- Worked together with team development staff and client in a flexible environment
- Developed customised reports on Oracle Applications: Oracle Inventory,
- Bill of Material, Work in Process, Purchasing, and Account Receivables.
COMPUTER INSTRUCTOR
East Asia Institute of Technology Philippines
06.1998 - 12.1998
- Taught and presented a full academic curriculum for a given level (e.g., basic of computer, computer programming, MS Office, Visio++)
- Kept abreast with technological changes, innovations, trends and developments in the I.T
- Industry
- Assisted in the development, validation, and enhancement of curricula
- Introduced hands-on tools (e.g., computer technology, laboratory testing, workshop activities) to improve classroom interest and retention
Education
MASTERS OF SCIENCE : Unit Degree - INFORMATION TECHNOLOGY
Ateneo IT Institute, Ateneo De Manila University
Manila, PhilippinesBACHELOR OF SCIENCE - ELECTRONICS & COMMUNICATION ENGINEERING, Electronics & Communication Engr
Mapua Institute of Technology, Licensure Board Passer
Skills
- Inspection Results Reports
- Patient Intakes
- Safety Inspections
- Transport Policies
- Complex Problem-Solving
- Inquiry Response
- Company Standards
- Customer Inquiries
- Customer Satisfaction
Timeline
TRANSPORT OFFICER
Auckland Transport
09.2017 - Current
MOBILE SECURITY OFFICER
Security Services
10.2010 - 05.2011
PRODUCTION ASSEMBLER
Fisher & Paykel Healthcare Ltd
11.2009 - 07.2010
CUSTOMER SERVICE OFFICER
Transdev Transport
10.2009 - 08.2017
PASSENGER OPERATOR/TICKET INSPECTOR
Transdev Transport
10.2009 - 05.2014
IT FIELD SERVICE ENGINEER
Desktop Technology Services, Ltd
07.2008 - 09.2009
SYSTEMS ENGINEER
Philippine Airlines
01.2001 - 03.2008
APPLICATION DEVELOPER
TEAM Pacific Corporation
01.1999 - 03.2001
COMPUTER INSTRUCTOR
East Asia Institute of Technology Philippines
06.1998 - 12.1998
MASTERS OF SCIENCE : Unit Degree - INFORMATION TECHNOLOGY
Ateneo IT Institute, Ateneo De Manila University
BACHELOR OF SCIENCE - ELECTRONICS & COMMUNICATION ENGINEERING, Electronics & Communication Engr
Mapua Institute of Technology, Licensure Board Passer
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