Roderick Pool
Fritzroy,Hamilton
Summary
Proven track record in enhancing customer satisfaction and sales performance at TradeDepot through expert product knowledge and exceptional service. Skilled in hardware installation and fostering positive customer relationships, demonstrated by effectively managing inventory and resolving issues, leading to increased repeat business. Reliable and adept at leveraging customer service and technical skills to drive results.
Overview
10
10
years of professional experience
Work History
Hardware Sales Associate
TradeDepot
02.2023 - 05.2024
- Utilized expert knowledge of hardware products to educate both customers and fellow associates on product offerings.
- Assisted customers in selecting the appropriate hardware products for their specific needs, resulting in higher customer satisfaction.
- Maintained a clean and organized store environment at all times, promoting a positive shopping experience for customers.
- Contributed to inventory management by accurately tracking stock levels and placing orders when needed, minimizing out-of-stock occurrences.
- Addressed customer inquiries promptly and thoroughly, ensuring complete satisfaction with their purchases.
- Collaborated with team members to ensure a seamless sales process and high levels of customer service at all times.
- Resolved any customer issues or complaints with diplomacy and professionalism, preserving the store''s reputation for excellent service.
- Boosted sales by creating eye-catching displays that showcased popular and seasonal hardware items effectively.
- Built strong relationships with customers through follow-ups and personalized recommendations, fostering repeat business.
- Worked closely with store management to identify areas for improvement and implement strategies for increased sales performance.
- Participated in ongoing training sessions to stay up-to-date on industry trends, new products, and best practices in sales techniques.
- Handled returns and exchanges professionally, maintaining customer loyalty while adhering to store policies.
- Processed transactions efficiently using point-of-sale systems, streamlining checkout processes for a smoother shopping experience.
- Conducted regular price checks for accuracy, ensuring competitive pricing within the market area while maintaining profitability margins for the store.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Storeroom Attendant
PAC N Save
05.2014 - 02.2022
- Improved inventory accuracy by conducting regular audits and updating records accordingly.
- Maximized space utilization within the storeroom by regularly assessing storage requirements based on current inventory levels and future projections.
- Provided exceptional customer service to both internal and external clients when addressing their material needs or concerns.
- Assisted in training new storeroom attendants, sharing knowledge and best practices to support overall team performance.
- Facilitated smooth order processing by accurately picking, packing, and distributing requested items to various departments.
- Enhanced workplace safety by maintaining clean, organized, and clutter-free workspaces in the storeroom area.
- Developed strong working relationships with suppliers/vendors for better communication regarding deliveries or issue resolution.
- Managed disposal of obsolete inventory items in accordance with company policies and environmental regulations, ensuring responsible waste management practices.
- Maintained accurate documentation of all incoming and outgoing inventory transactions, reducing errors in recordkeeping.
Education
Rodney College
Wellsford, AUK12.1981
Skills
- Networking knowledge
- Hardware Installation
- Product Knowledge Expertise
- Software Familiarity
- Friendly and Helpful
- Customer Service
- Honest and Dependable
- Reliable and Responsible
- Customer Assistance
- Cash Handling
- Store Organization
- Cash Register Operation
- Merchandise Receiving and Handling
- Item Ticketing and Pricing
- Store Policies and Procedures
Timeline
Hardware Sales Associate
TradeDepot
02.2023 - 05.2024
Storeroom Attendant
PAC N Save
05.2014 - 02.2022
Rodney College
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