Roderick (Rod) Knight
Automotive Technician, Hydraulic Technician
Auckland,AUK
Summary
I am 62 years old and trained as an automotive technician at our family owned service station in Kaitaia commencing in 1977. I went on to achieve 'A Grade' as it was known. I continued to work at the service station until after it was sold and married Dawn in 1982 and have just celebrated our 41st anniversary. After a couple of other bouts of employment I started Rod Knight Automotive in Kaitaia and built that over 15 years. We sold that business in 2005 and it still carry's the original name as a Toyota Parts and Service agent . We moved to North Shore Auckland and eventually resurrected Amac Automotive in the Albany industrial area and ran that until 2008 when family circumstances dictated a change in direction and we purchased a Hydraulink hose run for the Silverdale area.
I operated that until 2021 when I was approached to sell it, which I duly did and worked on a 12 month contract for the new owner. I have not worked from 04/03/2022 until presently due to a medical issue that I have now fully recovered from. I live on a lifestyle block in Dairy Flat and when not attending to that I have been restoring a classic car. Otherwise it is interacting with the family which includes three grown children.
Contact details are;
Mobile. 027 3990790
Home. 09 426 3565
Email. coastfastfix@gmail.com
Referee. Mike Barnes. 022 479 9255
Overview
32
32
years of professional experience
3
3
years of post-secondary education
Work History
Hydraulic Technician
Quick Fix Hoses Ltd
Silverdale, AUK
03.2021 - 03.2022
- Assessed and tore down parts such as pumps, motors and cylinders in different pieces of equipment.
- Diagnosed problems with machinery by inspecting components, observing operations and run diagnostics.
- Maintained tools in good working order to minimize repair delays and provide top-notch service to each customer.
- Cleaned and lubricated parts to maximize life of equipment and improve performance.
- Manufactured and Installed new parts and components such as lines, pipes and bracing.
- Saved money by reworking parts suitable for refurbishment.
- Operated welding and cutting equipment with strong safety skills and high-quality results.
- Fabricated and assembled parts to complete skilled maintenance and repair work on equipment.
- Recommended and implemented cost-effective repairs with minimal downtime for critical equipment.
- Participated in internal and external customer and supplier meetings.
- Recommended and made improvements to hydraulic systems.
- Managed the companies retail/trade unit to supply customers product to meet their expectations.
Company Owner
Self
Silverdale, AUK
07.2008 - 03.2021
- Aligned branding initiatives and sales strategies with client goals.
- Supported company goals through careful reinvestment of profits.
- Negotiated contracts with vendors and service providers to secure favorable terms of service.
- Implemented strategic plans to improve performance and increase client acquisition.
- Developed long-term relationships with key clients, vendors and service providers.
- Resolved customer service issues with timely and professional resolutions.
- Created systems and procedures to streamline business processes and optimize resources.
- Ran mobile hydraulic hose service unit plus all associated services contracted to Hydraulink Fluid Connectors and won no less than 5 achievement awards including supreme operator and highest turnover.
Company Owner Automotive Workshop
Self
Albany, AUK
07.2006 - 05.2008
- Resolved problems, improved operations and provided exceptional service.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Strengthened communication skills through regular interactions with others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Delivered services to customer locations within specific timeframes.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked flexible hours across night, weekend and holiday shifts.
- Purchased a run down business and revived it to be a very successful family run operation.
- Added WOF testing and support systems.
Automotive Service Advisor
Albany Toyota
Albany, AUK
01.2006 - 06.2006
- Answered questions and provided information to customers about their motoring needs.
- Documented problems and corrective actions to maintain records.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed process improvements to enhance overall delivery of service.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Suggested additional services to customers in order to meet upsell goals.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Investigated customer complaints to identify cause of malfunctions.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Explained estimates and determined repair timelines to manage customer expectations.
- Coordinated with parts department to determine availability of necessary components.
- Became responsible for updating and implementing WOF protocol and taking the system to audit.
Company Owner Rod Knight Automotive
Self Employed
Kaitaia, NTL
04.1990 - 10.2005
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Volunteered at local community organizations, providing assistance with day-to-day operations.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proven ability to learn quickly and adapt to new situations.
- Identified issues, analyzed information and provided solutions to problems.
- Delivered services to customer locations within specific timeframes.
- Worked flexible hours across night, weekend and holiday shifts.
- Demonstrated creativity and resourcefulness through the development of innovative solutions
- I started this enterprise as a sole operator in 1990 and built it into a respected Toyota parts and service operation employing 10 people, covering most aspects of the motor trade.
Education
High School Diploma -
Kaitaia College
Kaitaia, NTL 02.1974 - 12.1976
Skills
Component manufacture and installation
undefinedTimeline
Hydraulic Technician
Quick Fix Hoses Ltd
03.2021 - 03.2022
Company Owner
Self
07.2008 - 03.2021
Company Owner Automotive Workshop
Self
07.2006 - 05.2008
Automotive Service Advisor
Albany Toyota
01.2006 - 06.2006
Company Owner Rod Knight Automotive
Self Employed
04.1990 - 10.2005
High School Diploma -
Kaitaia College
02.1974 - 12.1976
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