Rodney Tuilavoni Lama
Christchurch,CAN
Summary
Dynamic General Services Manager at Etu Pasifika Canterbury, skilled in process improvement and team leadership. Successfully developed strategic business plans, enhancing operational efficiency and client satisfaction. Proven ability to coordinate events and manage budgets, while fostering a collaborative environment that drives performance and meets organizational goals.
Always having an open mind, and being willing to learn and take on new challenges that come my way.
I believe that great leaders don’t set out to be leaders; they set out to make a difference. It's never about the role; it's always about the goal.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Services Manager
Etu Pasifika Canterbury
City Centre, Christchurch
08.2019 - Current
- Overseeing daily operations to ensure efficient clinic service delivery.
- Managing staff and workforce planning, ensuring sufficient staffing levels.
- Maintaining contract relationships and service delivery requirements.
- Handling HR-related concerns, including staff and patient complaints.
- Ensuring clinic and other sites meets the required health and safety compliance.
- Coordination and communication of major events.
- Internal and external reporting.
- Establish and strengthen external relationships to improve service delivery.
- Advocating for the team as a collective, ensuring that staff concerns are heard at the leadership level.
- Providing operational leadership, particularly in ensuring staffing levels align with service demand.
- Fostering a positive workplace culture that supports staff well-being and engagement.
Activities Coordinator
Essie Summers
Sydenham , Christchurch
05.2012 - 06.2014
- Implemented safety protocols for all activities, ensuring compliance with regulatory standards and minimizing risks.
- Formulated activities that were safe, but also fun for the elderly, such as physical exercise activities, driving trips, bingo, and quizzes, etc.
- Attended quarterly meetings with other providers, reporting, sharing, and networking.
- Supported the nurses with daily routine tasks, such as serving breakfast, lunch, and dinner, and also cleaning up.
Education
Diploma Business Management
Ara Institute of Canterbury
Christchurch, New Zealand, NZ11-2022
NCEA Level 2 and 3, UE
Horowhenua Highschool
Levin, NZ01-2006
NCEA Level 1
Cashmere Highschool
Christchurch, NZ01-2003
Skills
- Team leadership
- Event coordination
- Process improvement
- Risk assessment
- Performance monitoring
- Training management
- Hiring and onboarding
- Workforce planning
- Effective leader
- Employee training
- Human resources
- Logistics
- Delegating work
- Manage operations
- Cross-functional team management
- Business development
- Quality assurance
- Professionalism
- Recruitment and hiring
- Schedule management
- Waste management
- Teamwork
- Decision-making
- Problem-solving abilities
- Contract administration
Languages
English
Native/ Bilingual
Tonga
Native/ Bilingual
Certification
- First Aid training
- Children's Safeguarding
- Health and Disability: Code of Rights
- MHERC: Destress and de-escalation training
- Leadership and manager training: leading from the front, influence and lead, managing conflict
Affiliations
Highlights
- Supervising and leading numerous emergency response hubs
- Service and model of care presentation to the Labour Party Pacific Caucus, Board of Directors of the NZ Royal College of GPs, and the NZ Child Health Research Forum
- Lead the psycho-social team in the Tonga deployment during the volcanic eruption and earthquake
- I attended the South-Central Conference of the Nuka Model in Alaska, USA
Timeline
General Services Manager
Etu Pasifika Canterbury
08.2019 - Current
Activities Coordinator
Essie Summers
05.2012 - 06.2014
Diploma Business Management
Ara Institute of Canterbury
NCEA Level 2 and 3, UE
Horowhenua Highschool
NCEA Level 1
Cashmere Highschool
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