Rodolphe Fanchette
Wanaka,OTA
Summary
Qualified and creative hospitality and travel industry professional with wealth of historical knowledge. I pride myself in offering excellent customer service, solving problems, and increasing sales. For the past 4 years, I have successfully worked in a fast paced and competitive environment while maintaining entertaining and educational experiences for my customers.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Arc Restaurant
12.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Tour Guide - Head Crew
Cruise Milford NZ
11.2019 - 12.2023
- Professional communication with customers, team members and management
- Suggestions and recommendations provided to customers to boost experience after tours
- Built personal relationships with customers
- Bookings, Check-ins and sales (proven track record)
- Boat checks for safety, cleanliness and functionality.
Chef
Lock Up Bar & Grill
04.2019 - 10.2019
Deckhand, Boat Host, Bartender
Captain Cook Cruises
10.2018 - 03.2019
Tour Guide
Cruise Milford NZ
07.2016 - 08.2018
Kitchen Hand, Barista
Little Melba Espresso Bar
02.2016 - 06.2016
Key Account Manager
AB Tasty
11.2014 - 05.2015
- Prospecting and Business Leads Optimization
- Negotiations of prices, terms of sales and service agreement
- Business Presentations and Seminars as Brand Ambassador.
Co-Founder, Head of Sales and Marketing
SoFrench Catering
04.2013 - 03.2015
- Business development, Strategic partnership negotiations
- Team Management and Training
- Sales Action Plan and Business Plan Organisation.
Business Development Engineer
SafeBrands
02.2014 - 08.2014
- Brand Image Development through Seminars and Tradeshows
- Tailored created customer service for Swiss Market
- Prospecting and business leads optimization.
International Sales Executive
Reed Midem
06.2012 - 04.2013
Export Financial Advisor
Groupon
01.2012 - 06.2012
Key Account Manager
Louvre Hotels
11.2010 - 01.2012
Education
TEFL Qualifi Level 5 Certificate -
The TEFL Academy
06.2021
Master's Degree - International Business
ESCE International Business School
Paris01.2010
WiDaF Diploma -
French/German Chamber of Commerce
06.2008
A-Levels -
Institution Rey
06.2005
Skills
- Bilingual French/English
- Proficient in German and Italian with comprehension skills in Spanish and Dutch
- Microsoft Office Tools
- CRM Tools (SalesForce, Sugar)
- Reservation Tools (RTBS, Rezdy, FareHarbour)
- Google Analytics
- Public speaking
References
- Lisa Egerton, Sales Manager, +64 27 601 1284, lisa@cruisemilfordnz.com
- Roger Lutzenburger, Head Skipper, +64 27 367 3308
Timeline
Assistant Manager
Arc Restaurant
12.2023 - Current
Tour Guide - Head Crew
Cruise Milford NZ
11.2019 - 12.2023
Chef
Lock Up Bar & Grill
04.2019 - 10.2019
Deckhand, Boat Host, Bartender
Captain Cook Cruises
10.2018 - 03.2019
Tour Guide
Cruise Milford NZ
07.2016 - 08.2018
Kitchen Hand, Barista
Little Melba Espresso Bar
02.2016 - 06.2016
Key Account Manager
AB Tasty
11.2014 - 05.2015
Business Development Engineer
SafeBrands
02.2014 - 08.2014
Co-Founder, Head of Sales and Marketing
SoFrench Catering
04.2013 - 03.2015
International Sales Executive
Reed Midem
06.2012 - 04.2013
Export Financial Advisor
Groupon
01.2012 - 06.2012
Key Account Manager
Louvre Hotels
11.2010 - 01.2012
TEFL Qualifi Level 5 Certificate -
The TEFL Academy
Master's Degree - International Business
ESCE International Business School
WiDaF Diploma -
French/German Chamber of Commerce
A-Levels -
Institution Rey
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