Rodrigo Ansagay
Mt Albert,Auckland
Summary
Results-driven operations leader with extensive experience in optimizing processes and enhancing team performance at dnata. Proven expertise in strategic planning and financial management, leading to improved service delivery and increased customer satisfaction. Skilled in conflict resolution and ensuring regulatory compliance, achieving significant outcomes in high-pressure settings. Dedicated to promoting excellence and innovation across all initiatives.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Proprietor and Small Business Owner
Igo's Water Refilling Station and Ronan's Mini Grocery
Laoag City, Philippines
12.2020 - Current
- Crafted and executed a strategic business plan encapsulating the company's mission, vision, and objectives, along with a roadmap for success.
- Conducted comprehensive market research to pinpoint customer needs, forecast market trends, and identify expansion or diversification opportunities.
- Managed the business's financial operations, including budgeting, accounting, tax strategy, and securing necessary funding or investments.
- Ensured strict adherence to all applicable legal and regulatory requirements, covering labor laws, health and safety protocols, and industry-specific standards.
- Employed key performance indicators and financial analysis to continually assess business efficacy, guiding strategic adjustments and decision-making.
Department Officer
dnata - Airside Operations, Cargo and ULD
Dubai, United Arab Emirates
10.2021 - 05.2025
- Strategically collaborates with Resource Allocators, Product Monitors, and Team Leaders to optimize staff allocation during shifts, enhancing efficiency and cost-effectiveness in line with operational protocols, without compromising safety and service quality.
- Offers expert guidance and leadership to Department Team Leaders to consistently achieve shift-specific service excellence.
- Successfully resolve customer inquiries promptly, meeting or exceeding team KPI's while ensuring a high level of customer satisfaction and loyalty.
Service Delivery Manager
dnata - Airside Operations, Cargo and ULD
Dubai, United Arab Emirates
08.2016 - 08.2020
- Spearheads the development and execution of comprehensive contingency plans and service recovery strategies, guaranteeing system resilience and consistent performance.
- Fosters strategic relationships with key stakeholders, aligning service delivery with customer expectations while adhering to regulatory, safety, and legal requirements.
- Proactively addresses customer grievances, devising and implementing corrective and preventive measures to uphold superior service quality in shift operations.
Service Delivery Officer
dnata - Airside Operations, Cargo and ULD
Dubai, United Arab Emirates
10.2011 - 08.2016
- Strategically partners with Resource Allocators to optimize manpower deployment, ensuring cost-efficiency and adherence to safety and service protocols during shift operations.
Resource Allocator
dnata - Airside Operations, Cargo and ULD
Dubai, United Arab Emirates
03.2008 - 10.2011
- Strategically orchestrates shift resource allocation, ensuring optimal balance of manpower, equipment, and facilities.
- Vigilantly assesses allocation efficacy, delivering actionable insights on roster optimization and resource utilization benchmarks.
Laboratory Technician / NSTP Instructor
Divine Word College of Laoag High School Department
Laoag City, Philippines
07.2006 - 10.2007
- Expertly manage inventory, procurement, and maintenance for High School and College Science and Chemistry laboratories.
- Provide comprehensive assistance to secondary and tertiary educators during laboratory experiments and sessions.
- Deliver engaging instruction to college freshmen in the National Service Training Program (NSTP), emphasizing life skills and personal development.
Officer in Charge / Project Officer for Education Development
ADMU-SLU Pathways to Higher Education
Baguio City, Philippines
06.2003 - 05.2006
- Expertly manages and oversees daily operations of the regional office at Saint Louis University, Baguio City.
- Spearheads innovative fundraising campaigns to support office scholars.
- Forges strategic partnerships with ten universities across Northern Luzon for Pathways program implementation.
Teacher Supervisor
TIN-TAB Company
Baguio City, Philippines
04.2003 - 05.2003
- Supervised an eight-member preschool teaching team through a critical two-week review period.
- Facilitated the training of 20 primary school educators, ensuring readiness for the academic year.
- Monitored and guided the execution of instructional strategies and curriculum within my jurisdiction.
Laboratory Student Assistant
Saint Louis University Natural Sciences Research Unit
Baguio City, Philippines
11.2001 - 03.2002
- Assisted in the lichen flora taxonomy research in the Cordillera region.
- Prepared all the necessary laboratory equipment and reagents necessary to run the phyto-chemical analysis of the lichen flora collected.
- Collection of specimens for identification.
Education
Caregiver Course -
Baguio Central University
Baguio City, Philippines01.2003
Bachelor of Science Secondary Education - Major in Science and Technology
Saint Louis University
Baguio City, Philippines01.2002
Bachelor of Science in Biology -
Saint Louis University
Baguio City, Philippines01.2002
MBA - Operations And Logistics
Auckland Institute of Studies
Auckland, NZSkills
- Team leadership and development
- Operations optimization
- Customer service excellence
- Financial management
- Supply chain management
- Strategic planning
- Psychological first aid
- Regulatory compliance
- Performance analysis
- Conflict resolution
- Resource allocation
- Service delivery
- Training and mentoring
Certification
- Safety Risk Management for Safety Management System, 2025
- Incident Management, 2025
- Certificate of Appreciation: Facilitator - Enriching Science Teaching through Biodiversity Studies, 2025
- Certificate of Rank Recognition: Judo 3rd Kyu Brown Belt, 2025
- Certificate of Completion: SLU NSTP-CWTS Trainor's Training Seminar Workshop, 2025
- Certificate of Training: On Job Training - Caregiver - Stimulation and Therapeutic Activity Center, 2025
- Certificate of Appreciation: Volunteer Tutor - Mountain Maid Training Center, 2025
- Certificate of Completion: Basic Korean Language Course, 2025
- Certificate of Recognition: English and Science Teacher Volunteer - Pathways, 2025
- Certificate of Participation: Trainor's Training on Facilitated Workshops, 2025
- Certificate of Recognition: Division Champion Coach - 27th National Quiz Bee, 2025
- Certificate of Appreciation: Facilitator / Resource Speaker - Pathways Leadership Training, 2025
- Certificate of Appreciation: Judge Panelist - Logo Making Contest DWCL, 2025
- Certificate of Attendance: dnata - Quality Action Team, 2025
- Certificate of Application: Emirates Weight and Balance - Airbus, 2025
- Certificate of Application: Leaders in Transition, 2025
Languages
- English
- Tagalog
Personal Information
Driving License: UAE Driving License
References
References available upon request.
Timeline
Department Officer
dnata - Airside Operations, Cargo and ULD
10.2021 - 05.2025
Proprietor and Small Business Owner
Igo's Water Refilling Station and Ronan's Mini Grocery
12.2020 - Current
Service Delivery Manager
dnata - Airside Operations, Cargo and ULD
08.2016 - 08.2020
Service Delivery Officer
dnata - Airside Operations, Cargo and ULD
10.2011 - 08.2016
Resource Allocator
dnata - Airside Operations, Cargo and ULD
03.2008 - 10.2011
Laboratory Technician / NSTP Instructor
Divine Word College of Laoag High School Department
07.2006 - 10.2007
Officer in Charge / Project Officer for Education Development
ADMU-SLU Pathways to Higher Education
06.2003 - 05.2006
Teacher Supervisor
TIN-TAB Company
04.2003 - 05.2003
Laboratory Student Assistant
Saint Louis University Natural Sciences Research Unit
11.2001 - 03.2002
Caregiver Course -
Baguio Central University
Bachelor of Science Secondary Education - Major in Science and Technology
Saint Louis University
Bachelor of Science in Biology -
Saint Louis University
MBA - Operations And Logistics
Auckland Institute of Studies
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