Roger Hu
Auckland
Summary
Dynamic Customer Service Representative with proven expertise at BP Connect in resolving conflicts and enhancing customer loyalty through empathetic communication. Skilled in active listening and critical thinking, I effectively handled escalated calls, ensuring satisfactory outcomes. Committed to fostering strong customer relations and training staff to deliver exceptional service.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
BP Connect
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
BP Connect
10.2022 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Avondale College
Auckland, Avondale11-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Relationship building
- Staff training
- Complaint handling
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Shanghainese
Native or Bilingual
Timeline
Customer Service Representative
BP Connect
11.2023 - Current
Customer Service Representative
BP Connect
10.2022 - 11.2023
High School Diploma -
Avondale College
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