ROGER OWEN SUAREZ
Hauraki,AUK
Summary
To be able to fully utilize my knowledge and skills acquired through study and experience while making a significant contribution to the success of the company by delivering compelling customer experience.
Overview
8
8
years of professional experience
Work History
SERVICE DELIVERY COORDINATOR(IMPORTS/EXPORTS)
CMA - CGM / ANL
11.2022 - Current
- To undertake customer care activities using emails, phone, and other modes of communication;
- Maintaining relationships with the company's International/Local client key accounts;
- To assist clients with queries, and assist in the import/export documentation process;
- To liaise with consignees, freight forwarders, and customs agents to ensure a smooth distribution of import documents and delivery of import cargo;
- To develop relationships and build networks to develop business opportunities for the group further;
- To ensure that commercial interests and shipment requirements of ANL - CMA-CGM are held as the highest priority;
- Answer client's inquiries on cargo availability, transshipment queries, pick-ups, container returns, storage, and freight charges applicable and general inquiries/issues;
- Filing documents for external users such as MPI, Custom, and international/local ports.
- Report on Client shipment activity and volumes (past and present) and advise management, origin agencies, and head office of trends, developments, and client changes;
- Maintained filing and archiving systems for import/export voyages in a tidy and professional manner.
- Advance understanding of MS Office software.
- Ensured adherence to company policies related to service delivery activities such as billing, payment processing.
- Conducted regular meetings with stakeholders to discuss progress on key initiatives and areas of improvement.
- Salesforce Power User in charge of maintaining CRM software is updated for our internal users to use without any errors to connect with our clients.
CUSTOMER SERVICE REPRESENTATIVE
NEW ZEALAND AUTOMOBILE ASSOCIATION (NZAA)
11.2021 - 11.2022
- Engaging with the members or non-members to assist them in resolving any roadside issues and ensuring mobilizing them;
- Creating solutions, sharing expertise, and thinking out of the box to keep members moving;
- Close coordination with the Membership team to take and record details of members' or non-members' roadside issue in the CRM systems and handle the same from end to end;
- Identify revenue opportunities by providing products and services information but explaining cost benefits or advantages to a caller who is not a member but is interested in NZAA offer;
- Contacting contractors to arrange the roadside rescue and dispatch the same to quickly mobilize the member or non-member.
SALES CONSULTANT
SUNGLASS HUT
08.2019 - 10.2021
- Ensuring high levels of customer satisfaction through excellent sales service;
- Provide customers with detailed information about the products and services offered by the company;
- Flexible in dealing to any situation and willingness to a one on one conversation at any level, culture and a given situation;
- Assisting customers with their product interest and answer all questions and queries at all times;
- Handling online transactions, purchases and up to completion process;
- Manage online clients with their queries and responses to their questions on time;
- Perform a cash counting and prepare reports after the end of store hours.
TEAM LEADER (2ND IN-CHARGE)
QPAM LTD (HOSPITALITY - SPARK ARENA)
12.2017 - 08.2019
- Assisting the head supervisor to lead the team of staff on events such as concerts, sports events, exhibit and others;
- Overseeing team to ensure that operation runs well and the facility are properly maintained;
- Brief and inform new staff of hospitality procedures and best practices implementation, ensuring health, safety and liquor regulations will be in place at any given time of work;
- Maintaining a high level of customer services to ensure of delivering a compelling customer experience;
- Overseeing the upkeep of administrative and financial and operational reports.
Education
BACHELOR OF COMMERCE - INFORMATION SYSTEMS AND ECONOMICS
THE UNIVERSITY OF AUCKLAND
Skills
- Computer knowledge and operation skills
- Business Application - MS Office (Word, Excel, Access, Power Point, Access and Visio)
- Design tools (HTML, CSS)
- Salesforce system
- SAP system
- Focus system CS system
Attributes
- Good analytical thinker, with attention to detail and a problem solver
- With a proactive attitude and possesses positive or 'can do' attitude
- Organised and hard-working person
- A team player who can collaborate and work well under pressure
- With excellent communication skills - both fluent in English and Tagalog
Activities
- Became a Badminton Team Captain at St. Peter's College and to date, actively playing and competing at inter-club badminton tournament level.
- Gym and other physical fitness activities.
Timeline
SERVICE DELIVERY COORDINATOR(IMPORTS/EXPORTS)
CMA - CGM / ANL
11.2022 - Current
CUSTOMER SERVICE REPRESENTATIVE
NEW ZEALAND AUTOMOBILE ASSOCIATION (NZAA)
11.2021 - 11.2022
SALES CONSULTANT
SUNGLASS HUT
08.2019 - 10.2021
TEAM LEADER (2ND IN-CHARGE)
QPAM LTD (HOSPITALITY - SPARK ARENA)
12.2017 - 08.2019
BACHELOR OF COMMERCE - INFORMATION SYSTEMS AND ECONOMICS
THE UNIVERSITY OF AUCKLAND