
Customer-focused and commercially minded professional with over seven years of experience in relationship management, stakeholder engagement, business operations and executive support within complex organisations. Recognised for building trusted relationships, delivering exceptional service and communicating effectively with clients, executives and business partners.
Passionate about creating outstanding customer experiences through personalised service, effective communication and a consultative approach. Professional, approachable and solutions-oriented, with strong commercial awareness and a commitment to representing premium brands with integrity and excellence.
Seeking an opportunity within New Zealand's luxury automotive industry where exceptional customer service, long-term client relationships and brand experience are highly valued.
• Built trusted relationships with senior executives, financial institutions and external stakeholders while delivering high-quality strategic and operational support.
• Coordinated cross-functional initiatives, ensuring operational excellence, effective communication and high service standards.
• Managed contracts, budgets and programme performance while maintaining accuracy, compliance and business efficiency.
• Delivered professional support to internal and external stakeholders, contributing to positive working relationships and exceptional service experiences.
• Prepared executive reports, presentations and business documentation with exceptional attention to detail to support informed decision-making.
• Represented the organisation professionally during meetings, negotiations and stakeholder engagements.
• Led administrative and operational activities across multiple departments to ensure efficient business operations.
• Supported senior leadership through strategic planning, reporting and operational coordination.
• Supervised administrative teams, improving operational efficiency while maintaining high standards of customer service.
• Built productive relationships with internal and external stakeholders to support organisational objectives.
• Improved business processes, enhancing workflow efficiency and service delivery.
• Ensured compliance with organisational policies, procedures and operational standards.
• Managed supplier relationships while supporting procurement and contract administration.
• Monitored supplier performance, contract compliance and operational documentation with a strong focus on quality and accuracy.
• Maintained effective communication with suppliers and internal stakeholders to support operational objectives.
• Produced reports supporting business performance, risk management and informed decision-making.
• Maintained accurate records and documentation to ensure compliance and operational efficiency.
Premium Customer Experience
Luxury Client Service
Consultative Sales
Relationship Management
Customer Journey Excellence
Business Development
Client Engagement
Customer Retention
Stakeholder Engagement
Executive Communication
Negotiation
CRM & Customer Follow-up
Administrative Excellence
Documentation & Compliance
Problem Resolution
Microsoft Office Suite
Time Management
Professional Presentation
Attention to Detail
Adaptability
International experience gained through travel across South America, Europe, the Middle East, and Asia has strengthened my cross-cultural communication, adaptability, and problem-solving skills. I enjoy working in multicultural environments and building positive relationships with customers, colleagues, and stakeholders.
Built a strong customer service and commercial mindset through early exposure to family-operated retail and wholesale businesses, gaining valuable insight into sales, client service, supplier relationships, inventory management and day-to-day business operations. Regular interaction with customers, suppliers and business partners fostered a customer-first approach, commercial awareness and the ability to build lasting professional relationships. Complementing this commercial background, internships in government, legal and corporate organisations provided a solid foundation in administrative support, documentation, compliance, contract review and business processes, while further developing analytical thinking, stakeholder communication, organisational skills and meticulous attention to detail.