Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Hobbies and Interests
Timeline
Generic

Rohan Kumbhar

Bell Block

Summary

Experienced food and beverage professional with a dynamic background in leadership roles across hotels and stand-alone restaurants. Adept at fostering strong customer relationships and promoting effective teamwork. Demonstrated track record of improving operational efficiency and resolving customer complaints. Highly skilled in multitasking and managing documentation, consistently driving performance improvement in fast-paced environments.

Overview

6
6
years of professional experience

Work History

International Trainee

White lodging
05.2023 - 04.2024

• Built relationships with coworkers and team members to increase work productivity.

• Completed on-the-job training sessions and demonstrated learned skills to supervisors.

• Demonstrated ability to work independently and as part of team, while managing multiple tasks simultaneously.

• Shadowed employees to learn job duties and develop skills.

• Rotated positions to understand various department processes and goals.

  • Collaborated with team members to complete the task
  • Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.

Food and Beverage Executive

Packman Hospitality
03.2022 - 04.2023
  • Built relationships with coworkers and team members to increase work productivity
  • Completed on-the-job training sessions and demonstrated learned skills to supervisors
  • Demonstrated ability to work independently and as part of team, while managing multiple tasks simultaneously
  • Shadowed employees to learn job duties and develop skills
  • Rotated positions to understand various department processes and goals
  • Collaborated with team members to complete tasks and achieve training objectives
  • Provided leadership and guidance to team members in order to ensure smooth day-to-day operations
  • Resolved customer complaints in a timely manner while maintaining high levels of hospitality standards
  • Established operational procedures that improved safety compliance and reduced wastefulness
  • Coordinated efforts between front-of-house staff and back-of-house kitchen personnel
  • Assessed customer feedback surveys to identify areas for improvement in service delivery processes
  • Replenished beverages, condiments, napkins, utensils as needed throughout shift

Food and Beverage Associate

Le plaisir
09.2020 - 09.2021
  • Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
  • Participated in regular team meetings focused on refining service strategies.
  • Provided comprehensive training to new staff members, fostering a culture of teamwork and professionalism within the establishment.
  • Contributed ideas towards potential improvements within the restaurant''s operations based on firsthand experiences working alongside colleagues and serving guests.
  • Managed cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Enhanced customer satisfaction by providing exceptional service and addressing dietary concerns.
  • Consistently delivered high-quality food and beverages to guests, resulting in increased repeat business.

Commis de Cuisine

Carnival Cruise line
09.2019 - 06.2020
  • Provided friendly, efficient, and courteous service to guests at all times
  • Demonstrated knowledge of food and beverage items to provide accurate descriptions to customers
  • Followed appropriate sanitation guidelines when handling food products, supplies, equipment
  • Performed opening and closing duties such as restocking inventory levels and cleaning work areas
  • Accurately took orders from customers and entered them into the point-of-sale system
  • Responded efficiently and professionally in resolving customer complaints or inquiries
  • Maintained cleanliness of kitchen area, including floors, walls, cooking surfaces, equipment and utensils
  • Followed strict guidelines regarding portion control and waste management practices
  • Provided support on other stations when necessary during peak hours or special occasions
  • Performed end-of-shift duties such as restocking supplies and cleaning up workstations
  • Organized all food items in a timely manner as per the standard procedures
  • Collaborated with team members in order to achieve efficient service times while maintaining high standards of customer satisfaction
  • Planned, prepared and cooked meals according to recipes while adhering to health and safety standards
  • Acquired knowledge of industrial processes, safety regulations, and quality control procedures
  • Demonstrated the ability to work in a fast-paced environment with minimal supervision
  • Identified safety risks and took precautions to eliminate risks
  • Took and understood directives to complete tasks with limited supervision
  • Maintained accurate records of daily operations, ensuring compliance with company policies and procedures
  • Used physical strength to perform required tasks in various weather conditions

Industrial Trainee

Conrad by hilton
11.2017 - 02.2018
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
  • Managed guest billing accounts accurately, processing payments upon checkout efficiently while maintaining confidentiality of sensitive information.
  • Handled reservation inquiries via phone and email, providing accurate information on availability and rates.
  • Assisted in the planning and execution of special events, catering to the unique needs of diverse clientele.
  • Assisted in streamlining hotel operations for increased efficiency and improved guest experiences.
  • Developed rapport with repeat guests by remembering preferences and anticipating their needs during each stay.
  • Collaborated with team members to maintain cleanliness and organization of public spaces, contributing to a welcoming atmosphere.
  • Enhanced guest satisfaction by providing exceptional customer service and addressing concerns promptly.

Education

Masters of Hotel management Level 9 NZQA - Hospitality Management

Pacific International Hotel Management School
06-2026

Bachelor of Science (B.S.) - Hospitality Management

All India Shri Shivaji Memorial Society's, College
04.2023

HSC - Commers

Balaji Collage of Arts, Science, Commers
02.2016

Skills

  • Attention to detail
  • Time management
  • Team collaboration
  • Relationship building
  • Leadership qualities
  • Documentation and reporting
  • Performance improvement
  • Customer relationship management
  • Multitasking and organization
  • POS systems
  • Documentation management

Languages

Hindi
Marathi
English

Personal Information

  • Date of Birth: 12/25/98
  • Nationality: Indian

Hobbies and Interests

  • Cricket
  • Cooking
  • Travelling

Timeline

International Trainee

White lodging
05.2023 - 04.2024

Food and Beverage Executive

Packman Hospitality
03.2022 - 04.2023

Food and Beverage Associate

Le plaisir
09.2020 - 09.2021

Commis de Cuisine

Carnival Cruise line
09.2019 - 06.2020

Industrial Trainee

Conrad by hilton
11.2017 - 02.2018

Masters of Hotel management Level 9 NZQA - Hospitality Management

Pacific International Hotel Management School

Bachelor of Science (B.S.) - Hospitality Management

All India Shri Shivaji Memorial Society's, College

HSC - Commers

Balaji Collage of Arts, Science, Commers
Rohan Kumbhar