Rohan Matkari
Auckland,AUK
Summary
Quality-driven and efficient with strong interpersonal abilities. Motivated team builder and supervisor focused on driving team collaboration. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Ambitious, curious, career-focused job seeker, anxious to take on a new role in healthcare.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clinic coordinator (Takanini branch)
Prana Family Health
Auckland, New Zealand
02.2023 - Current
- Coordinated work activities and scheduling of medical and admin staff.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained records management system to process personnel information and produce reports.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
Executive Assistant to Principal GP
Prana Family Health
Takanini, Auckland
10.2021 - Current
- Opened, read and replied to e-mails, letters and correspondence on behalf of principal GP.
- Managed daily invoices, reports and proposals.
- Managed and tracked expenses to meet company budget requirements.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Obtained signatures for financial documents and internal and external invoices.
- Screened phone calls for principal GP to instantly identify priority patients and filter out spam calls.
- Delivered optimal administrative, customer service and case management support.
- Provided accurate, up-to-date information to patients through emails, phone calls and in-person interactions.
Medical receptionist
NextGen health & Lifestyle club
Auckland, New Zealand
06.2020 - 09.2021
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Processed patient payments and scanned identification and insurance cards.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Straightened up waiting room to maintain neat and organized space.
- Compiled physical and digital documents, charts and reports.
- Gathered, transcribed and typed medical information into charts.
Front Desk Receptionist / Admin
09.2019 - 06.2020
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Signed for packages, recorded deliveries and distributed to personnel.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Investigated and analyzed client complaints to identify and resolve issues.
Consultant Physiotherapist
Revival Hospital
Thane, India
08.2017 - 02.2019
- Treated conditions to aid developmental, neurological and orthopedic disorders.
- Customized conventional physical therapy techniques to meet specific needs of individual patients.
- Reviewed physician referrals and patient medical records to formulate accurate diagnosis and best course of treatment.
- Incorporated clinical expertise, patient values and best evidence to drive clinical practice.
- Identified and properly documented patient goals, evaluated progress and planned reevaluation.
- Planned for discharges and communicated findings and progress in detailed reports.
- Collaborated with practitioners by recording and sharing physical therapy outcomes and recommending modifications to treatment plans.
- Created individualized home exercise programs for outpatient therapy clients to improve health and wellness.
Physiotherapist
Physiotherapy care clinic
Thane, India
07.2016 - 02.2019
- Assisted patients with physical movements to help restore function and lessen pain and disability.
- Maintained organized documentation and patient files.
- Prescribed and demonstrated in-home exercises and therapies to help patients improve progress and physical health.
- Taught patients and families about self-care treatments and exercises that can be completed at home.
- Identified and properly documented patient goals, evaluated progress and planned reevaluation.
- Collaborated with practitioners by recording and sharing physical therapy outcomes and recommending modifications to treatment plans.
- Reviewed physician referrals and patient medical records to formulate accurate diagnosis and best course of treatment.
- Initiated appropriate intervention programs for patients suffering from accidents, illnesses and injuries.
Education
Postgraduate Diploma - Health Science (Rehabilitation
Auckland University of Technology
Auckland11.2019
Bachelor’s Degree - Physiotherapy
University of Debrecen
Debrecen06.2016
High School Diploma -
Vasant Vihar Junior College
Thane03.2011
school -
Lokpuram Public School
Thane03.2009
Skills
- Fluent with medical terminology and IT system (Medtech) used in New Zealand
- Keen and quick learning ability
- Good planning and management skills
- Triage Skills
- Strong attention to detail
- Strong multilingual communication and report-writing skills
- Good team player and always ready-to-help attitude
- Proven accountable, reliable and professional work ethic
- Experience in risk management and handling emergencies
- Maintaining a high standard of work with a can-do attitude and happy to put in the extra effort
- Time Management
- Decision Making
- Critical Thinking
- Facility Oversight
Languages
English
Full Professional
Hindi
Native/ Bilingual
Marathi
Native/ Bilingual
Spanish
Elementary
Hungarian
Elementary
Punjabi
Limited
Gujarati
Limited
Certification
- Advanced Sports Massage: AUT, 2020.
- Neuro-muscular Dry Needling: International Health and Fitness Education, 2016.
- Clinical & Sports Cupping: HPE India/HPE U.K, 2018-2019.
- Instrument Assisted Soft Tissue Manipulation: HPE India/HPE U.K, 2018-2019.
- Clinical & Sports Myofascial Release: HPE India/HPE U.K, 2018-2019.
Hobbies
- Athletics.
- Football.
- Adventure sports.
- Travelling.
- Movies.
Timeline
Clinic coordinator (Takanini branch)
Prana Family Health
02.2023 - Current
Executive Assistant to Principal GP
Prana Family Health
10.2021 - Current
Medical receptionist
NextGen health & Lifestyle club
06.2020 - 09.2021
Front Desk Receptionist / Admin
09.2019 - 06.2020
Consultant Physiotherapist
Revival Hospital
08.2017 - 02.2019
Physiotherapist
Physiotherapy care clinic
07.2016 - 02.2019
Postgraduate Diploma - Health Science (Rehabilitation
Auckland University of Technology
Bachelor’s Degree - Physiotherapy
University of Debrecen
High School Diploma -
Vasant Vihar Junior College
school -
Lokpuram Public School
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