Rohini Singh
Auckland,New Zealand
Summary
Versatile and results-driven professional with extensive experience in administrative and customer service roles, notably with Ford Motor Company of New Zealand. Demonstrates expertise in accounting software like Aurora/Ariba and exceptional organizational techniques, ensuring workplace efficiency. Excelled in managing complex projects and fostering service excellence, significantly enhancing operational productivity.
Overview
19
19
years of professional experience
Work History
Library & Council Services Assistant
Auckland Council
Botany, New Zealand
08.2024 - 11.2024
- Helping patrons locate books
- Aiding guests in finding materials online
- Providing instructions on library services
- Sort and shelve books according to their categorization
- Register new patrons, maintain and update their profiles
- Checking books in and out at the front desk
- Assist guests with internet access and ensure their technical needs are met
- Inspect the condition of books before and after check-out to ascertain any damage on behalf of the patron
- Manage inquiries over the counter and via email or telephone
- Administrative work such as assisting with the day-to-day operations of the branch
Sales & Remarketing Administrator
Ford Motor Company of New Zealand
, New Zealand
04.2023 - 06.2024
- Managed company vehicles ensuring a timely changeover, worked with auction partners & ensuring vehicles were ready for sale, liaised with finance team on vehicle pricing, administered staff purchases & buybacks, ensured capitalised company cars remain within annual budget and created management reports providing auction results and revenues
- Supported Zone Managers with dealer PMA/sales analysis, created and collated dealer PMA sales and mix reports to establish sales trends and identify opportunities, created and collated PMA fleet report to identify historical fleet sales and assisted with development of Stattus and Seer reports as needed
- Managed & executed rental orders, ensured orders raised & allocated to rental partners, ongoing review & management of allocation rental vehicles, ensured vehicles delivered as per contracts, liaised with stakeholders to ensure everyone across scheduled changes, created management reports providing rental results
- Ad hoc tasks mainly relating to strategy, administrative and dealer contact support for auctions and used vehicles, monitored aged stock, supported the ordering process, assisted the customer service division when required, administered CAVES and Euromivis systems and supported fleet, sales and marketing events as required
- Managed sales purchasing card, daily approval and expense management of dealer network requests to PCard, ensured validity of request, supplied approval, payment details of each request, monthly reconciliation of PCard transactions and results
Office Manager
Ford Motor Company of New Zealand
, New Zealand
09.2019 - 04.2023
- Office Administration and Accounts - supported the business using Auroora/Ariba accounting software; ordering & maintaining office and kitchen supplies; supported the sales administrator in completing transports requests and invoicing in Euromivis; processing of infringements for company and sponsorship vehicles; managed the company purchasing card including purchases, maintenance and monthly reconciliation; managed yearly POs for head office supplies and service agreements, liaised with contractors and managed booking for onsite maintenance; managed building access cards via Netbadge and successfully managed quarterly audits
- Reception Support - answered incoming calls, greeted and welcomed guests; received and sorted daily mail/deliveries; maintained office security adhered to safety procedures and controlling visitor access; supported business with onsite meetings and events by setting up of the meeting room and catering supply; maintained the visitors’ coffee machine daily; and completed all other required clerical duties to assist other areas of the business
Office Administrator
Jennian Homes CBD & East Auckland Ltd
, New Zealand
01.2016 - 09.2019
- Accounts Administration - Processed fortnightly payroll using timesheets and sub-trade payments; produced daily cash flow report, reviewed weekly to adjust for delays incurred and resolve during the build process; processed all creditors, requested credit notes where required and resolve any discrepancies; processed all pre-8consent deposits and set up debtor accounts; processed all contract deposits; processed all master builders guarantees; managed all debtor processes including issuing all invoices, variations, and stage payments; managed client statements and all associated reconciliations; liaised with Jennian Services on all accounts related transactions and queries; raised purchase orders and approve invoices for processing via ECOM software
- Office Administration -- Managed all office suppliers and negotiated best price and service for the Jennian Homes business; manage all utilities, IT, cell phone, landline and negotiate the best price and the best service for the business; identified and actioned opportunities for continuous improvement within the role and where appropriate across the business
- Office Support & Reception Cover – Collated folders for client handovers to include certificates, photos, keys, guarantees etc.; managed the CCC documentation including application, chasing all certificates, warranties and guarantees, meticulous electronic filing of all consents; compilation of paperwork for builder’s folders; answering all incoming calls, receiving visitors and general reception duties
Office Administrator
Mike Greer Homes Auckland South
, New Zealand
09.2015 - 10.2015
- Duties and responsibilities included welcome all visitors at reception, customer service; mail duties included courier mail (incoming and outgoing) and set up the showroom with samples for clients
Office Administrator / Customer Care Officer
Zealand Homes Limited (previously NZ Building & Projects Limited)
, New Zealand
03.2006 - 08.2015
- Duties and responsibilities included customer service; contract preparation, project planning and coordination with Council, Engineers, Surveyors & sub-contractors and customers; project costing, risk management and resourcing; logistics and supply chain management; account management; general accounting including purchasing and invoicing; payroll & PAYE review
Education
High School Diploma -
Fiji Institute of Technology
Suva, Fiji Islands12-1993
Skills
- Workplace Efficiency Coordination
- Payroll Operations Coordination
- Experienced with Accounting Applications
- Proficient in Organizational Techniques
- Service Excellence
- Resource Allocation
- Employee Management
- Detail-Oriented Approach
- Confidential Information Handling
- IMMS (Library skills)
- Skilled in Clear and Concise Communication
- Proficient Computer Skills
- Sierra Support (Library skills)
- Aurora/Ariba – Accounting Software
- Expertise in Microsoft Applications
- QuickBooks
- Xero
- Kids regular morning activities
- ECOM
- MYOB
- RAVE
- IMMS
- Oracle
- Euromivis
- Caves
- Sierra Support
Righttowork
New Zealand Permanent resident
References
- Priya Khanna, Senior Librarian Children & Youth, Auckland Libraries, 09 377 0209/0210621822
- Jerry Delaney, Sales Director, Ford Motor Company of New Zealand, 027 495 7818
- Lance Walsh, Fleet Manager, Ford Motor Company of New Zealand, 027 886 2510
Proficientin
- Aurora/Ariba – Accounting Software
- Microsoft Suite
- QuickBooks
- Xero
- Kids regular morning activities
- ECOM
- MYOB
- RAVE
- IMMS
- Oracle
- Euromivis
- Caves
- Sierra Support
Careerstatement
Having worked full time hours at the second busiest library within Auckland, I am accustomed to working under pressure. I am familiar with the children’s regular activities such as Wriggle & Rhyme, Rhyme Times and Story Time. One huge advantage of having worked at a library is that I know the demands of the customers, I am very well trained in IMMS, Sierra along with the new Monitor system. I also know the team and work very well with everyone. I believe what is required from me exceeds the expectations and I also do not lack confidence when it comes to my abilities. I pride myself on magnificent work ethics and I am also always willing to learn.
Timeline
Library & Council Services Assistant
Auckland Council
08.2024 - 11.2024
Sales & Remarketing Administrator
Ford Motor Company of New Zealand
04.2023 - 06.2024
Office Manager
Ford Motor Company of New Zealand
09.2019 - 04.2023
Office Administrator
Jennian Homes CBD & East Auckland Ltd
01.2016 - 09.2019
Office Administrator
Mike Greer Homes Auckland South
09.2015 - 10.2015
Office Administrator / Customer Care Officer
Zealand Homes Limited (previously NZ Building & Projects Limited)
03.2006 - 08.2015
High School Diploma -
Fiji Institute of Technology
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