Rohit Bachhal
Christchurch,CAN
Summary
Dynamic Operations Manager with a proven track record at Espresso Car Wash Cafe, enhancing customer satisfaction and operational efficiency. Skilled in problem-solving and team leadership, I spearheaded staff development programs and optimized inventory management, significantly improving service delivery and performance metrics.
Overview
11
11
years of professional experience
Work History
Operations Manager
Espresso Car Wash Cafe
04.2013 - Current
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Education
Diploma in Business Management - Marketing And Business Development
International College of Auckland
Auckland, NZ08.2012
No Degree - Commerce
High School
India 03.2010
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Staff Training
- Staff Management
- Inventory Management
- Staff Development
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
English
Full Professional
Timeline
Operations Manager
Espresso Car Wash Cafe
04.2013 - Current
Diploma in Business Management - Marketing And Business Development
International College of Auckland
No Degree - Commerce
High School
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