Rohit Dsouza
Hamilton,WKO
Summary
Dedicated Customer Service and Sales professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking and Sales driven management professional equipped to revitalize Sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
17
17
years of professional experience
Work History
Customer Relations and Sales Manager
SD Constructions
04.2023 - 03.2024
- Increased sales revenue by developing and implementing effective sales strategies
- Built long-lasting client relationships through excellent customer service and consistent follow up
- Led successful sales team by providing motivational coaching and performance-based incentives
- Closed lucrative sales deals using strong negotiation and persuasion skills
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Assisted customers with completing insurance documents to avoid missed information.
- Grew sales and boosted profits by 30% , applying proactive management strategies and enhancing sales training.
Deputy Manager, Retentions
PIRAMAL CAPITAL &HOUSING FINANCE LTD
10.2022 - 03.2023
- In-charge of Direct Channel Vertical, sourcing business through organization Call Centre
- Retaining customers who apply for pre-closure of their existing loan with firm
- Processing rate reduction or incremental funding requirements of customers with help of sales team to ensure retention
- Co-ordination with central operations team to ensure fulfillment of offer given
- Supervised and motivated 75 Call Centre employees
- Kept clients with loans totaling 90 crores by providing them with superior deals and customer care
Assistant Manager, BFSI
FIRST STEP SOLUTIONS
06.2019 - 09.2022
- Providing end-to-end service to customers in regards to their home, mortgage, business and personal loans
- Recommending customers to Invest in right funds to earn maximum profits
- Advising external as well as internal clients on strategies that can be adopted in various markets
- Promoting Bank's trading and investment ideas to high-net-worth individuals and institutions
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Responsible in increasing sales by 40% from 2019 to 2022
- Assisted clients in selecting the most appropriate life insurance policies for their circumstances, resulting in satisfied customers and repeat business.
- Developed strong working relationships with staff, fostering positive work environment
- Developed strategy to increase sales and drive profits.
Team Leader
CONNEQT BUSINESS SOLUTION LTD
12.2017 - 05.2019
- Handling Team of 15 associates and responsible for sales PAN India for DHFL
- Responsible in increasing sales from 8cr to 14cr
- In Charge of training team in upselling Fixed Deposits, Recurring Deposits and Systematic Investment Plans (SIP)
- Timely training agents to improve their communication and professional skills by conducting team briefings and providing feedbacks
- Actively promoted investment and sales activities during advertisement campaigns.
- Increased client satisfaction by providing personalized life insurance advice and guidance.
- Streamlined the application process for clients, expediting policy issuance times and increasing overall efficiency.
Senior Customer Service Associate
BLUE SKY TECHNOLOGIES PVT. LTD
07.2013 - 11.2017
- Managing approximately 150 Incoming and Outgoing calls, emails for Barclays
- Identifying and accessing customers’ needs and demands, and resolving their queries
- Giving best offers to customers and assisting them to do balance transfers
- Handled customers complaints, provided appropriate solutions and alternatives within time limits
- Provided consistently high-quality support via phone and email to boost sales
- Have achieved targets and earned incentives every month.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Increased revenue by being proactive and developing rapport while providing consumers with best offer for balance transfers
Senior Associate
KEPROS SERVICES
12.2006 - 03.2010
- Updating listing of business whose data was already present in system for customer convenience
- Providing information and marketing materials to prospect customers
- Always maintained statistics and received incentives based on performance
- Spoke to customers to promote sales to increase loyalty and establish relationships
- Handled around 200 calls on daily basis and Pitched offers on every call
Education
Bachelor of Arts -
Bhopal University - India
Madhya Pradesh, India06.2013
Higher Secondary Certificate : Science -
Vivek Vidyalaya
Mumbai, India06.2006
Secondary School Certificate -
St. Thomas Academy
Mumbai, India06.2004
Skills
- Relationship Building
- Resolution-oriented
- Data Analysis
- Client Relationship Management
- Organization and Time Management
- Product Knowledge
- Technical Knowledge
- Goals and performance
- Staff Management
- Sales team training
- Sales Presentations
- Direct Sales
- Sales Coaching
- Sales Reporting
- Sales expertise
Awards
· Best Trainee
· Best Performer (Customer Service)
· Quality performer (Customer Service)
· Star of the Month (Customer Service)
· Highest Customer Retention of the Quarter (Retention)
· Best Performer (Sales)
· Best Team Leader (Customer Service)
· Best Manager (Customer Service)
· Best Team (Customer Service)
· Best Manager (Retention)
· Best Manager (Sales)
Timeline
Customer Relations and Sales Manager
SD Constructions
04.2023 - 03.2024
Deputy Manager, Retentions
PIRAMAL CAPITAL &HOUSING FINANCE LTD
10.2022 - 03.2023
Assistant Manager, BFSI
FIRST STEP SOLUTIONS
06.2019 - 09.2022
Team Leader
CONNEQT BUSINESS SOLUTION LTD
12.2017 - 05.2019
Senior Customer Service Associate
BLUE SKY TECHNOLOGIES PVT. LTD
07.2013 - 11.2017
Senior Associate
KEPROS SERVICES
12.2006 - 03.2010
Bachelor of Arts -
Bhopal University - India
Higher Secondary Certificate : Science -
Vivek Vidyalaya
Secondary School Certificate -
St. Thomas Academy
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