Rohit Gautam
Christchurch
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Multi-Store Manager
SDSS Limited (Multi Super Liquor Stores)
12.2023 - Current
- Maintained a high level of product knowledge across various categories to effectively guide staff members in assisting customers.
- Achieved consistent sales growth across multiple locations through proactive team leadership and effective marketing initiatives.
- Increased overall store performance by implementing effective sales strategies and staff training programs.
- Optimized store layouts for increased foot traffic and maximized sales potential.
- Streamlined inventory management processes for improved efficiency and reduced stock discrepancies.
- Managed budgets, financial reporting, and forecasting for multiple stores, ensuring cost-effective operations and sustained revenue growth.
- Established strong vendor relationships, negotiating favorable terms for product procurement and delivery schedules.
- Enhanced customer satisfaction by monitoring service quality and implementing necessary improvements.
Restaurant & Bar Manager
Tai Tapu Hotel
03.2023 - 11.2023
- Executive duties including Recruiting and interviewing for staff when required
- Arranging the purchasing of goods and pricing them accordingly
- Ensuring venue comply with health regulation and are clean, functional and of suitable appearance at all times
- Ensuring all sale and purchase of liquor laws are in place and ensure all staff adhere to and maintain the standards and expectations of hotel
- Admin duties including report and log all feedback from patrons good and bad
- Attend all meetings as required
- Regular updates on social media to promote venue
- Report and record all accidents and near misses.
Multi-Store Manager
Super Liquor Lincoln/Leeston/Burnside
Christchurch, CAN
04.2019 - 03.2023
- Determining Product mix, stock level and service standard
- Maintained a high level of product knowledge across various categories to effectively guide staff members in assisting customers.
- Achieved consistent sales growth across multiple locations through proactive team leadership and effective marketing initiatives.
- Increased overall store performance by implementing effective sales strategies and staff training programs.
- Formulating and implementing purchasing and marketing policies and setting prices
- Promoting and advertising the establishment’s goods and services
- Managed budgets, financial reporting, and forecasting for multiple stores, ensuring cost-effective operations and sustained revenue growth.
- Controlling selection and training of staff
- Ensuring compliance with occupational health and safety regulation.
Assistant Store Manager
Super Liquor Lincoln
02.2017 - 04.2019
- Preparing store schedules and ensuring it is properly implemented
- Organize regular stock and ensure that products received correspond to orders
- Coordinating daily sales operations such as sale processes, customer orders and handling the till
- Handle customer complaints and concerns
- Assisting in managing, keeping and monitoring the records of inventory stock levels financial transactions and reports.
Assistant Restaurant Manager
Burger King
04.2016 - 02.2017
- Duties: Shift management Team Development Restaurant compliance and appropriate regulations
- Assist with promoting restaurant profitability
- Ensure restaurant maintenance is completed appropriately.
Shift manager
Burger King
- Ensure restaurant is clean and safe manner Ensure a positive experience for guests by overseeing all aspects of dining experience
- Ensure staff breaks are done
- Maintaining a fully stocked inventory and ordering food supplies, as needed.
Education
Diploma In Business Management Level 7
Queens Academic Group
Auckland, NZPost Graduation Diploma Computer Application -
Lovely Professional University, DE, Jalandhar
01.2013
Bachelor of Commerce Professional -
Aapee Jay Collage of Fine Arts, Jalandhar
01.2012
Skills
- Decision-Making
- Customer service focus
- Work Planning and Prioritization
- Workplace Safety
- Training and mentoring
- Relationship Building
- Documentation And Reporting
- Sales Strategies
Hobbies and Interests
Travelling and meeting new people
Watching Movies and documentaries
Motivational articles and speakers.
Timeline
Multi-Store Manager
SDSS Limited (Multi Super Liquor Stores)
12.2023 - Current
Restaurant & Bar Manager
Tai Tapu Hotel
03.2023 - 11.2023
Multi-Store Manager
Super Liquor Lincoln/Leeston/Burnside
04.2019 - 03.2023
Assistant Store Manager
Super Liquor Lincoln
02.2017 - 04.2019
Assistant Restaurant Manager
Burger King
04.2016 - 02.2017
Shift manager
Burger King
Diploma In Business Management Level 7
Queens Academic Group
Post Graduation Diploma Computer Application -
Lovely Professional University, DE, Jalandhar
Bachelor of Commerce Professional -
Aapee Jay Collage of Fine Arts, Jalandhar