ROHIT MITTAL
Auckland,AUK
Summary
Dedicated and results-driven Store Manager with a proven track record of achieving and exceeding sales targets while ensuring exceptional customer service and operational efficiency. Adept at leading and motivating teams to deliver outstanding performance and uphold the highest standards. With a strong background in retail management, I bring extensive experience in staff development, inventory management, visual merchandising, and process improvement.
Overview
10
10
years of professional experience
Work History
Branch Manager
Herati Tailors
Onehunga, Auckland
02.2024 - Current
- Led operations and management of a branch specializing in upholstery services.
- Achieved consistent growth in revenue and profitability through effective business development strategies.
- Managed a team of [number] employees, fostering a collaborative and productive work environment.
- Implemented cost-control measures that resulted in improved margins and operational efficiency.
- Ensured exceptional customer satisfaction through quality service delivery and client relationship management.
- Oversaw inventory management, procurement, and supply chain logistics.
- Complied with industry regulations and safety standards, maintaining a safe and compliant workplace.
- Provided leadership and mentorship to staff, promoting professional development and growth within the team.
Store Manager
MITTAL PHARMACEUTICAL DISTRIBUTORS
02.2018 - 01.2024
- Successfully increased sales revenue
- Led a team of 8 employees, fostering a culture of teamwork and excellence
- Implemented effective inventory management strategies, reducing stock losses
- Enhanced the store's visual appeal and product presentation, resulting in improved customer engagement and increased sales
- Developed and executed marketing initiatives that contributed to higher foot traffic and customer retention
- Ensured compliance with all safety, health, and regulatory requirements
- Managed store budgets, controlled costs, and optimized operational efficiency
- Recognized for consistently achieving and surpassing sales targets and KPIs
- Facilitated hiring, training and retention of employees
Assistant Store Manager
MITTAL PHARMACEUTICAL DISTRIBUTORS
, Hisar
01.2015 - 01.2018
- Assisted the Store Manager in daily operations and management tasks
- Trained and mentored staff in customer service, sales techniques, and company policies
- Played a key role in inventory control, ordering, and stock management
- Acted as the go-to person for addressing customer concerns and resolving issues
- Supported visual merchandising efforts to create an appealing shopping environment
- Implemented employee scheduling and ensured optimal staffing levels
- Collaborated with the management team to develop and execute promotional events and sales campaigns
Education
Computer Science Diploma -
SHANTI NIKETAN INSTITUTE OF TECHNOLOGY
01.2010
Skills
- Retail Operations Management
- Staff Development and Leadership
- Sales Growth and Target Achievement
- Inventory Control and Ordering
- Visual Merchandising and Store Layout
- Customer Relationship Management
- Budgeting and Cost Control
- Problem Solving and Decision Making
- Compliance with Policies and Regulations
- Strong Communication and Interpersonal Skills
References
AVAILABLE UPON REQUEST
Languages
English
Professional
Hindi
Professional
Timeline
Branch Manager
Herati Tailors
02.2024 - Current
Store Manager
MITTAL PHARMACEUTICAL DISTRIBUTORS
02.2018 - 01.2024
Assistant Store Manager
MITTAL PHARMACEUTICAL DISTRIBUTORS
01.2015 - 01.2018
Computer Science Diploma -
SHANTI NIKETAN INSTITUTE OF TECHNOLOGY
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