ROHIT PAL SINGH
Wellington,New Zealand
Summary
A bright, talented, and ambitious ICT Support with over Seven years of experience having strong technical background. Having exposure to a wide range of technologies play a key role in diagnosing hardware, software problems and providing effective solutions. Possessing a good team spirit, deadline orientated and the ability to organize and present complex solutions clearly and accurately. Capable ICT Support Engineer experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior ICT Support Engineer
Wellington City Council through Tech Planet Ltd
Wellington, New Zealand
09.2016 - Current
- Supporting Wellington City Council IT from last Four years
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks
- Identified issues and implemented appropriate solutions to deliver quick and effective remediation
- Completed root cause analysis on routine and complex problems
- Responsible for Configuring and installing a wide variety of hardware and peripherals including desktop PCs, laptops, phone, Printers, Cameras, Scanners, Networks, Active Directories, Exchange Server, office 365, Microsoft Azure active directory, Endpoint manager, Network, printers, TCP/IP and LANS
- Responsible for providing IT support over 1500 Users
- Assisting Service desk team with level 1 & level 2 tickets
- Managing and user accounts in active directory also for could platforms e.g., Office-365, Azure, Intune and Google Apps and resolving any issues with user accounts
- Developed scripts to automate routine tasks such as system monitoring, patch management.
- Assisting users with their technical queries regarding laptop and desktops
- Assisting users with MS team and skype for business
- Setup Shared Mailboxes, Distribution List, and calendar for users
- Deploying software and configuration on a network
- Enroll Correction mobile phones into MS INTUNE, troubleshoot, push updates, and install application remotely
- Maintain a range of service from Print serves, Remote Desktop Servers, Active Directory, Group Policies, Backup, Fresh Service
- Reset pin, change name, and allocate etc
- Number on Teams Phone
- Maintained positive working relationship with fellow staff and management
- Inspected equipment and read order sheets to prepare for delivery to users
- Supervised and directed workers engaged in installation of data communication equipment and software
- Modified and customized commercial programs for internal needs
- Looking after all WCC Remote sites which include libraries, pool, Wellington Zoo and Community centers .
- Configured, tested and deployed new hardware and software systems in accordance with company standards.
- Participated in regular meetings with other IT staff members to discuss upcoming projects or initiatives.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Managed backups of data files using established procedures to ensure business continuity.
Apple Mac Support Engineer
Clemenger
05.2019 - 11.2019
- Responsible for providing IT support over 120 Mac users
- Upgrading computer systems based on client requirements like Software
- Assisting users with teams and Cisco Meeting room
- Creating and Managing user accounts and Profiles, giving permissions to the users in Active Director
- Handling technical related issues and Co-ordinate with various Teams and giving support to Server level and Network level issues.
L1/ L2 support Engineer
NTT
11.2018 - 05.2019
- (Tech Planet sub-contractor), Responsible for remote site like wellington water and upper Hutt City Council
- Basic level network troubleshooting
- Served as the Microsoft Windows desktop operating system resource person to quickly address complex user issues
- Mapping printer through print server on user's machine
- Desk setup for new users.
IT Support Technician
Ways Electronics Ltd
Wellington, New Zealand
12.2015 - 10.2016
- Monitoring computer processing systems, installing software's & performing tests on computer equipment & programs
- Maintaining website, keeping up to date with software developments
- Diagnosing computer problems & taking necessary steps to resolve those problems & repairing all types of cellphones, laptops, any types of electronic gadgets
- Troubleshooting online software& hardware on-line to maintain performance and system throughout
- Looking & maintaining the company servers and creating backup for the servers & Monitoring hardware & software on LAN/WAN systems
- Completion of support calls & queries in a timely manner
- Set up computer equipment’s, schedule maintenance and providing training to the staff.
Core Technology Brokers Ltd
10.2014
- Two-month voluntary work experience, installing servers, trouble-shooting refurbished PC's, and customer service with external clients.
Education
Diploma - Computer Network and System Engineering
AVONMORE I.T Tertiary Institute
Diploma - Computer Science Engineering
Rayat Polytechnic College
6-week Training Course - Cisco CCNA
Netmax Technologies PVT Ltd India
Skills
- Effective Communicator – Outgoing, articulate, and engaging communicator with excellent verbal and written skills and experience of Helpdesk and technical support environments
- Helpdesk Support– Providing effective 2nd and 3rd Level customer support for Desktop, Laptops, Printers, and Apple devices remotely and face-to-face:
- Server OS: Windows server 2012, 2016
- Client OS: Windows 7/8/10 and Mac OS (106-1014-110)
- Applications: MS Office 365, Google Suite, Microsoft Intune (MDM), Microsoft Azure, MS Team, MS Exchange, ManageEngine, Meraki, MFA, Envibe POS, CarlX, etc
- Tools: Call logging tools (Fresh Service, Zen Desk)
- Virtualization: VMware, Hyper- V
- Remote Support: Citrix, Team Viewer
- LAN Administrator – Experienced establishing and maintaining LAN integrity, Configure network and router
- Relationship Building – Creates rapport and trust with clients and associates at any level applying honesty and integrity in all matters
- Team Leader – Quality-focused and results-oriented employee who sets high standards, shares knowledge, and focuses on developing team capability to improve our service
- Teamwork and Collaboration
- Vendor Relations
- Positive and Upbeat
- Software Patches
- IT Security Management
- Application Support
- Mobile Device Management
- Virtualization Technologies
- Incident Management
- Network Administration
- Software Deployment
- Advanced Troubleshooting
- Training and Mentoring
- Hardware Installation
- Remote Support
- Application Installations
- User Support
- Remote Assistance
- Hardware and Software Installation
- Operating Systems
- Web Security
- System Configuration
- Quality Controls
- System Administration
- Troubleshooting and Diagnostics
- Programming
- Technical Support
- Scripting Languages
- Project Coordination
- Project Management
- Technical Analysis
Certification
- Microsoft Certified Professional (MCP)
- Cisco Certified (CCENT)
Languages
- English, Full Professional
- Punjabi, Native/ Bilingual
- Hindi, Native/ Bilingual
Hobbies and Interests
I am a fun-loving, happy person. Reading books, I enjoy the company of good people.
References
Available on request.
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
References
References available upon request.
Timeline
Apple Mac Support Engineer
Clemenger
05.2019 - 11.2019
L1/ L2 support Engineer
NTT
11.2018 - 05.2019
Senior ICT Support Engineer
Wellington City Council through Tech Planet Ltd
09.2016 - Current
IT Support Technician
Ways Electronics Ltd
12.2015 - 10.2016
Core Technology Brokers Ltd
10.2014
Diploma - Computer Network and System Engineering
AVONMORE I.T Tertiary Institute
Diploma - Computer Science Engineering
Rayat Polytechnic College
6-week Training Course - Cisco CCNA
Netmax Technologies PVT Ltd India
- Microsoft Certified Professional (MCP)
- Cisco Certified (CCENT)
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