Rojan Kalakheti
Christchurch
Summary
Dynamic Security Officer with a proven track record at First Security Guard Services, working at MIQ and NZ army camp burnham enhancing facility safety through meticulous surveillance and risk management. Excelled in emergency response and customer service, significantly reducing incident times by fostering strong law enforcement partnerships. Skilled in CCTV monitoring and conflict de-escalation, ensuring a secure, welcoming environment for all.
Overview
6
6
years of professional experience
Work History
Security Officer
First Security Guard Services
11.2020 - Current
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Monitored CCTV cameras and alarm systems for security breaches.
Event Server
The Third Hand Limited
10.2018 - 12.2020
- Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
Cleaner
City Cleaning Services
06.2019 - 11.2020
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Sales Agent
Focus Marketing
01.2020 - 04.2020
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Adjusted sales scripts to better target needs of specific individuals
- Collaborated with marketing team to develop targeted promotional materials for specific industries.
- Set and achieved company defined sales goals.
Wait Staff Member
Lupino Italian Bistro
10.2018 - 06.2019
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Education
Diploma Level 5 & 6 - IT Networking
Aspire2 International
07.2020
High School Diploma -
Hetauda School of Management
04.2016
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- CCTV Monitoring
- Emergency Response
- Complex Problem-Solving
- Relationship building and management
- Conflict resolution techniques
- Strong teamwork
- Food Running
- Customer Service
- Client Relations
- Resilience Under Pressure
- Sales Presentations
- Networking
- Adaptability to Change
- Sales Strategies
Timeline
Security Officer
First Security Guard Services
11.2020 - Current
Sales Agent
Focus Marketing
01.2020 - 04.2020
Cleaner
City Cleaning Services
06.2019 - 11.2020
Event Server
The Third Hand Limited
10.2018 - 12.2020
Wait Staff Member
Lupino Italian Bistro
10.2018 - 06.2019
Diploma Level 5 & 6 - IT Networking
Aspire2 International
High School Diploma -
Hetauda School of Management
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