Dipika Rayamajhi
Christchurch
Summary
Detail-oriented customer service professional with experience in cash handling, compliance, hospitality, and housekeeping. Demonstrates strong communication skills with diverse populations, effectively resolves inquiries, and maintains accurate records. Thrives in fast-paced environments while delivering high-quality service.
Overview
10
10
years of professional experience
Work History
Housekeeping Room Attendant
Novotel Christchurch Airport Hotel
Christchurch
08.2023 - Current
- Maintained high cleanliness and quality standards across guest rooms.
- Provided prompt responses to guest requests, enhancing overall satisfaction.
- Worked efficiently to meet daily productivity targets and deadlines.
- Collaborated with reception and maintenance teams to resolve guest issues.
- Ensured accuracy and attention to detail in all tasks.
- Followed workplace health and safety procedures.
Barista
Majestic Tea & Coffee Shop
Christchurch Central City
05.2024 - 11.2024
- Delivered friendly, professional customer service, enhancing customer satisfaction.
- Prepared coffee and food while maintaining high quality standards.
- Operated the POS system and processed cash and card payments accurately.
- Handled customer enquiries and resolved issues effectively, ensuring a positive experience.
- Executed tasks quickly during peak hours
- Maintained food safety and hygiene standards.
Compliance Officer
Shreeya Saving and Credit Cooperative Ltd
Kathmandu
07.2019 - 01.2023
- Ensured compliance with company policies and regulatory requirements.
- Reviewed documents and maintained accurate records to support compliance audits.
- Assisted customers with enquiries, ensuring clarity and accuracy of information provided.
- Assisted customers with enquiries and provided clear information.
- Collaborated with colleagues to identify and implement process improvements.
Cashier
Shreeya Saving and Credit Cooperative Ltd
Kathmandu
06.2016 - 06.2019
- Processed customer transactions accurately and efficiently.
- Assisted customers with account enquiries and payments.
- Assisted customers with account inquiries and payments, ensuring accurate and timely transactions.
- Resolved customer concerns professionally, enhancing customer satisfaction and loyalty.
- Maintained confidentiality of customer information, safeguarding trust and compliance.
Education
Bachelor of Business Studies -
Pathibhara Multiple Campus
Rautahat, NepalCCNA -
Broadway Infosys
Kathmandu, NepalSkills
- Detail-oriented
- Time management
- Customer service
- Conflict resolution
- Active listening
- Problem solving
- Teamwork and collaboration
- Working under pressure
- Payment processing
- Data entry
- Microsoft Office
- Quick learner
- Confidentiality and professionalism
Languages
- Nepalese
- Hindi
- English
Eligibility
- New Zealand Permanent Resident
- Full working rights in New Zealand
Timeline
Barista
Majestic Tea & Coffee Shop
05.2024 - 11.2024
Housekeeping Room Attendant
Novotel Christchurch Airport Hotel
08.2023 - Current
Compliance Officer
Shreeya Saving and Credit Cooperative Ltd
07.2019 - 01.2023
Cashier
Shreeya Saving and Credit Cooperative Ltd
06.2016 - 06.2019
Bachelor of Business Studies -
Pathibhara Multiple Campus
CCNA -
Broadway Infosys