Rojina Pokhrel
Takanini,AUK
Summary
I am a diligent and accountable individual with a proactive mindset. Holding a Post Graduate Diploma in Business Administration, Level 8, from Auckland Institute of Studies (AIS), and a Graduate Diploma in Accounting, Level 7, from Manukau Institute of Technology (MIT), I am always keen to learn new systems and processes. My academic background and professional experiences have equipped me with a robust skill set and a mature approach to every task and scenario. I excel in collaborative environments as well as when working autonomously, demonstrating strong communication skills across diverse teams. Experienced Credit Manager knowledgeable about creditworthiness and document review. Highly effective at optimizing credit policies to balance profit and loss.
Overview
10
10
years of professional experience
Work History
Senior Credit Administrator
PlaceMakers
02.2024 - Current
- Managed daily emails effectively and efficiently
- Ensured prompt responses and follow-ups
- Communicated effectively with customers and resolved disputes
- Collaborated with the team to resolve issues
- Liaised with branches and customers to solve queries
- Updated data in the system.
- Supported customers with invoices, statements and other basic questions.
Parenting
Parental Leave
02.2023 - 01.2024
Credit Administrator
SBS Transport Group Limited
06.2022 - 02.2023
- Oversaw daily email correspondence, ensuring timely and efficient communication
- Promptly addressed inquiries and ensured consistent follow-ups
- Engage with customers to resolve issues and maintain satisfaction
- Worked closely with team members to address and resolve challenges
- Coordinated with branches and customers to clarify and resolve queries
- Maintained and updated system data accurately.
Accounts Assistant
Tech5 Recruitment
04.2022 - 05.2022
- Conducted daily bank reconciliations and managed payment allocations
- Followed up proactively with debtors via email and phone calls
- Completed credit card reconciliations using the Flexi Purchase System
- Processed supplier bills and invoices accurately
- Contributed to month-end processes and assisted the accountant as needed.
Office Manager
Martin Plumbing and Gas Services Limited
05.2017 - 04.2022
- Managed daily operational activities and accounts receivable/payable
- Communicated with customers for invoicing and debt collection
- Updated company records, maintained filing, and liaised with customers
- Developed administrative systems for improved efficiency
- Maintained employee information and liaised with IRD regarding GST and PAYE
- Ensured office organization, health and safety compliance
- Scheduled meetings, managed office layout, and ordered supplies
- Provided IT and equipment support
- Conducted daily banking reconciliation in Xero
- Liaised with accountants for year-end financials
- Managed supplier payments and credits
- Monitored staff performance
- Managed and conducted weekly payroll for staff
- Communicated with Accountants and assisted with the implementation of Fergus connecting with Xero.
Accounts Receivable Clerk and Accounts Payable Clerk
ProPharma
11.2014 - 07.2015
- Prepared bank deposits and managed cheque allocations in SAP
- Communicated with customers regarding invoices, remittances, and debt collections
- Handled direct credit batches and maintained accurate data entry
- Managed overdue accounts and issued credit hold notifications as needed
- Provided prompt customer support via phone or email
- Managed 20th payment entries and ensured timely allocations
- Maintained organized accounts receivable records
- Verified and posted supplier invoices, resolving discrepancies
- Coordinated with internal teams for smooth processes
- Reconcile supplier accounts
- Followed up on outstanding claims for timely resolution.
Education
Post Graduate Diploma in Business Administration (PGDBA), Level 8 - Business Administration
Auckland Institute of Studies
Auckland, AUK01.2017
Graduate Diploma in Accounting, Level 7 - Accounting And Business Management
Manukau Institute of Technology
Auckland, AUK01.2015
Skills
- Strong communication
- Resilience under pressure
- Effective time management
- Strategic task orientation
- Multifaceted teamwork
- Deadline orientation
Awards
- Academic Achievement Award, 2017, Academic Excellence in Post Graduate Studies, Auckland Institute of Studies
- Academic Achievement Award, 2017, Sustained Academic Excellence in Post Graduate Studies, Auckland Institute of Studies
Hobbies and Interests
- Volunteer work/community involvement
- Music
- Arts and crafts
- Traveling to new places
Timeline
Senior Credit Administrator
PlaceMakers
02.2024 - Current
Parenting
Parental Leave
02.2023 - 01.2024
Credit Administrator
SBS Transport Group Limited
06.2022 - 02.2023
Accounts Assistant
Tech5 Recruitment
04.2022 - 05.2022
Office Manager
Martin Plumbing and Gas Services Limited
05.2017 - 04.2022
Accounts Receivable Clerk and Accounts Payable Clerk
ProPharma
11.2014 - 07.2015
Post Graduate Diploma in Business Administration (PGDBA), Level 8 - Business Administration
Auckland Institute of Studies
Graduate Diploma in Accounting, Level 7 - Accounting And Business Management
Manukau Institute of Technology
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