Rolando Jr. Madrigal

Level 3 point of escalations.

Manages Group Policy as a directive by the company and client.

Manages Windows Server.

Manages Microsoft O365

Manages Azure AD.

Manages Intune.

Manages Okta.

Manages VDI Provisioning using AWS Workspace.

Deploy Policies using Policy Pak.

Manages Active Directory Users and Groups.

Manages Google Workspace applications and Deployment Enterprise-wide.

Attends to System alerts and Notifications.

Supported Clients:

• FRONTIER
• UBER
• LYFT
• REMITLY
• WAYFAIR
• SKULL CANDY
• OOMA
• MOTUS
• HUSQVARNA
• T MOBILE
• 1800 FLOWERS
• TRADIFY
• EQUINIX
• NESTLE
• APPLE
• ORBITZ
• T-CURE
• OPTUM

Provide technical services and support for the following areas: Systems and Network level: GPOs, Microsoft, VMware, Citrix, WAN, and LAN connectivity, Assisting the Network team with routers, firewalls, and security / Internal systems and network infrastructure. Microsoft-related technologies such as Windows / Mac that I can be readily available for our engineers to coach them for the required resolution.

Provides direct support in the day-to-day operations of network, security, hardware, software, and systems. this duty includes evaluation to monitor our response time to primarily support the detection and correction of operational problems.

Coordinate changes with the server and network-attached devices. Participates in planning design, technical review, and implementation of new changes.

Directed projects and analyzed complex business requirements ensuring alignment with Organizational goals and objectives. Responsible for placement, preparation of work, and installation of systems on the Production floor.

Work with the Technical teams and Vendors to ensure the placement and the installation met their needs

Responsible in supporting and maintaining systems uptime of 99% to 100%.

Meeting on a weekly basis with the Site Director, Associate Directors, and Managers to discuss the current, status, and future needs of IT and operations team.

Identified systems and network issues, performing troubleshooting techniques for remediation. Oversaw development and implementation of improvements to support and network operations.

Supported Clients:

• AT&T
• WESTERN UNION
• LYFT
• GODADDY
• FEDEX
• FITBIT
• GOOGLE
• DGS
• CONIFER
• WALMART
• SAMS CLUB
• FRONTIER
• TRIUMPH PAY
• COINBASE

Monitor multiple security systems.

Investigate incidents caused by malicious activities and identify false positives.

Document security events daily to create a baseline of activity for the client.

Monitor end-user access and controls.

Resolves difficult issues and concerns when it comes to systems.

Handling different console access.

Supported Clients:

• FIRST AMERICAN
• AEROSPACE FIRM
• AIRPORT AUTHORITY
• RKRAY USA
• CALIFORNIA ENERGY COMMISSION
• ASIAN DEVELOPMENT BANK
• BAYSTATE HEALTH

Assign in Testing Maintenance.

Imaging of Workstation.

Hardware and Software Troubleshooting.

Active Directory.

Security policies.

Application support.

Micro Chips Resistor department in printing 2 process.

Performs coding in LOT.

Encode different kinds of microchip resistors.

Troubleshoots both hardware/software.

Assist with all Computer errors and Maintenance.