Romaan Keeton

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Provided person-centered care for vulnerable clients with physical and intellectual disabilities.

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• Answered calls, took messages, and transferred calls to correct individuals.
• Completed daily cold calling and outreach to build

• Completed daily cold calling and outreach to build sales pipeline.
• Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
• Qualified leads and set up customer appointments for outside sales team.
• Asked pertinent questions to understand customer requirements.
• Followed up with customers to solicit further sales.
• Supported fellow team members by offering encouragement, sharing best practices, and participating in group training sessions.
• Called prospective customers in designated market area to qualify leads.
• Recorded contact information of customers and potential customers in internal database.
• Recorded and updated customer information in online systems.
• Implemented CRM software effectively for better tracking of leads, customer interactions, and sales progressions.
• Overcame objections using friendly, persuasive strategies.

I worked at Health and Life Specialists Group in Northcote twice. My first term was from November 2018 - June 2019 and then came back in 2021.

• Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
• Developed rapport with repeat customers, remembering names and preferences to provide tailored shopping experiences each visit.
• Improved overall store appearance through diligent upkeep of shelves, display tables, and fitting areas during shifts.
• Assisted customers in locating desired items promptly, minimizing wait times for optimal shopping experiences.
• Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
• Handled cash register transactions efficiently, ensuring accurate payment processing while maintaining a friendly demeanor towards customers.
• Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
• Conducted regular price checks, keeping customers informed of current promotions and discounts available.
• Participated in ongoing product training sessions to stay well-informed about new footwear arrivals and upcoming releases from popular brands.
• Boosted sales revenue with effective upselling of shoe accessories, such as insoles and cleaning products.
• Collaborated with fellow associates to create visually appealing displays that showcased current trends and seasonal styles.
• Effectively communicated product features and benefits to customers while remaining attentive to their specific requirements.
• Kept up-to-date with latest fashion trends and emerging brands, offering knowledgeable advice to customers seeking guidance on shoe selections.
• Increased customer satisfaction by providing personalized shoe recommendations based on individual needs and preferences.

• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
• Set up bar for operation, obtained cash bank, and stocked service bar.
• Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
• Polished glassware, bussed tables, and removed debris to keep customer areas clean.
• Served high customer volumes during special events, nights, and weekends.
• Followed strict recipes and drink measurements to minimize product used.
• Customer service skills presentable in a hopistiality setting.

• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Strengthened communication skills through regular interactions with others.
• Cash handling and POS systems.
• Customer service.
• First part time job whilst finishing level 3 NCEA at high school.