Roman Mulliner
Nelson,NSN
Summary
Reliable and customer-focused professional with experience in customer service, sales, security, and loss prevention. Proven ability to meet KPIs, manage teams, and handle high-responsibility roles involving public safety and customer satisfaction. Recognised for outstanding performance and lifesaving actions.
Overview
4
4
years of professional experience
Work History
Customer Service Representative and LPO
Warehouse
, Nelson
12.2025 - Current
- Delivered high-quality customer service in a fast-paced retail environment.
- Supported sales targets, and consistently worked towards KPI achievement.
- Supported efforts to minimize inventory loss through proactive measures. to reduce theft.
- Stocked shelves and maintained organized, well-presented store displays.
Team Lead Security Officer/ EMS Officer
First Security
, Nelson
04.2024 - 07.2025
- Led and supervised security patrol teams, ensuring operational efficiency.
- Conducted regular patrols and responded to incidents professionally.
- Responded to alarms, incidents, and noise complaints.
- Ensured patrol vehicles were operational and ready for use and coordinated the maintenance of vehicles.
Security Patrol Officer
Armourguard
, Nelson
02.2023 - 04.2024
- Conducted mobile and static security patrols to ensure safety across assigned locations.
- Addressed alarms, incidents, and noise complaints to maintain a secure environment.
- Documented incidents thoroughly and communicated findings to clients to enhance security awareness.
Customer Service Officer
Europcar
, Wellington and Picton
09.2021 - 01.2024
- Resolved customer inquiries and complaints to enhance satisfaction.
- Assisted customers with vehicle rentals and reservations, ensuring a smooth rental experience.
- Processed rental agreements accurately using company software systems to streamline operations.
- Performed vehicle cleaning and detailing to ensure optimal presentation for customers., and ensured cars met presentation standards.
Education
Security Level 3 -
NZQA
01-2025
Diploma - Radio And Broadcasting
NZ Radio School
01-2015
Skills
- Software navigation
- KPI tracking
- Order processing
- Conflict resolution
- Team leadership
- POS systems
- Retail sales customer service
- Client relations
- Loss prevention and security
Accomplishments
Employee of the Year – 2024
Timeline
Customer Service Representative and LPO
Warehouse
12.2025 - Current
Team Lead Security Officer/ EMS Officer
First Security
04.2024 - 07.2025
Security Patrol Officer
Armourguard
02.2023 - 04.2024
Customer Service Officer
Europcar
09.2021 - 01.2024
Security Level 3 -
NZQA
Diploma - Radio And Broadcasting
NZ Radio School