Summary
Overview
Work History
Education
Skills
Certification
References Uppon Request
Timeline
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Romana Young

Romana Young

Auckland,AUK

Summary

Accomplished professional with extensive experience in healthcare, customer service, and retail management. I have a strong background in pharmaceutical, vitamin, and supplement retail management, along with beauty and cosmetics expertise gained from roles as a Pharmacy Technician and a qualified Beauty Therapist.


In my recent role as a Client Support Administrator in the real estate sector, I managed technical support tasks including CRM administration, Salesforce oversight, and log analysis using New Relic. This position involved troubleshooting errors, performing trace ID searches, and providing backend support for website and app functionalities, which enhanced my technical skills and understanding of online product systems. Additionally, I hold a certificate in medical terminology for medical coding and medical
software systems, complementing my healthcare knowledge.


I am enthusiastic about exploring diverse fields such as sales, event management, IT, digital marketing, and online products. My experience has developed my communication, problem-solving, and analytical skills, and I am eager to apply these in new and dynamic environments. I am seeking a role that offers both professional growth and varied opportunities, where I can contribute effectively to a forward thinking team.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Client Support Administrator

Realestate.co.nz
04.2024 - Current

Pharmacy Technician

Self-employed (Locum)
11.2022 - 05.2024

Retail Manager & Pharmacy Technician

Northcare 7 Day Pharmacy
06.2021 - 11.2022

Pharmacy Technician- Aseptic Cytotoxic Compounding

Auckland City Hospital
03.2020 - 06.2021

Retail Pharmacy Technician

Unichem Ponsonby Pharmacy
08.2018 - 03.2020

Retail Pharmacy Technician

Countdown Pharmacy-Lincoln Road
10.2016 - 08.2018

Pharmacy Technician Trainee

Life Pharmacy Birkenhead
05.2016 - 10.2016

Senior Beauty Therapist & Front of House

Equipoise Spa
01.2014 - 04.2016

Education

Diploma - Specialist Pharmacy Technician Diploma-NZQA Lvl 6

MIT
Manukau, NZ
01.2023

Certificate of Medical Terminology NZQA Level 4 - Medical Transcription

Auckland University of Technology
Auckland, NZ
02.2022

NZQA Pharmacy Technician Level 3, 4 And 5

Academy New Zealand (now Known As NZMA)
Auckland, NZ
10.2016

Diploma- CIDESCO Beauty Therapy - Beauty Therapy

International College of Camille
Auckland, NZ
09.2013

Beauty Therapist Services NZQA Level 5 - Beauty Therapy

International College of Camille
Auckland, NZ
09.2013

Skills

  • Proven ability to adapt to new environments and learn quickly
  • Technical proficiency in CRM management, Salesforce administration, and log analysis using New Relic
  • Foundation skills in troubleshooting, error analysis, and providing backend support for website and app functionalities
  • Lightning & Classic Salesforce Experience
  • Email Template Design
  • Help Desk Support
  • Technical Troubleshooting
  • Online Chat Support
  • User Support
  • Technical documents comprehension
  • Excellent communication and conversation skills acquired through years of customer-facing roles
  • Strong interpersonal skills, creating positive relationships with customers and colleagues
  • Multitasking Abilities

Certification

Vaccinating Healthcare Worker Stage ONE (under pharmacist supervision) IMAC-Immunisation Advisory Centre:

- Covid-19 & Influenza vaccinator 12+ years

-T/dap & HPV9 11+ years 07/2023


Immediate Responder First Aid & Resuscitation Certificate- professional Resuscitation services 29/04/2023


References Uppon Request

References will be provided upon request.

From my current role, pharmacy references from both locum sites and former permanent employers.

Timeline

Client Support Administrator

Realestate.co.nz
04.2024 - Current

Pharmacy Technician

Self-employed (Locum)
11.2022 - 05.2024

Retail Manager & Pharmacy Technician

Northcare 7 Day Pharmacy
06.2021 - 11.2022

Pharmacy Technician- Aseptic Cytotoxic Compounding

Auckland City Hospital
03.2020 - 06.2021

Retail Pharmacy Technician

Unichem Ponsonby Pharmacy
08.2018 - 03.2020

Retail Pharmacy Technician

Countdown Pharmacy-Lincoln Road
10.2016 - 08.2018

Pharmacy Technician Trainee

Life Pharmacy Birkenhead
05.2016 - 10.2016

Senior Beauty Therapist & Front of House

Equipoise Spa
01.2014 - 04.2016

Diploma - Specialist Pharmacy Technician Diploma-NZQA Lvl 6

MIT

Certificate of Medical Terminology NZQA Level 4 - Medical Transcription

Auckland University of Technology

NZQA Pharmacy Technician Level 3, 4 And 5

Academy New Zealand (now Known As NZMA)

Diploma- CIDESCO Beauty Therapy - Beauty Therapy

International College of Camille

Beauty Therapist Services NZQA Level 5 - Beauty Therapy

International College of Camille
Romana Young