I Am applying for the position that Suits my expertise and effectively support the expansion. exhibited excellent customer service, saw to it that merchandise was restocked on the shelves, and helped customers find merchandise. involves the stacking of goods and products. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Hi, I’m
Romea Poblador
Jackspoint,Newzealand
Summary
Overview
13
years of professional experience
Work History
Night n Day, Queenstown, Otago
Customer Service Representative
2024.04 - Current (5 months)
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
New world Queenstown, Queenstown, Otago
Retail Grocery Assistant
2023.03 - 2024.04 (1 year & 1 month)
Job overview
- Addressed customer concerns professionally, working towards satisfactory resolutions that fostered loyalty among shoppers.
- Monitored refrigeration, freezer, and cooling areas for proper functioning and reported issues to supervisor.
- Checked aisles for spills to complete quick clean-up.
- Pleasantly greeted customers and provided prompt and courteous service.
- Recommended products to customers to drive sales.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
Bench Shop
Promodiser
2012.02 - 2012.12 (10 months)
Job overview
- Monitoring of Inventory, Ensuring timely ordering and deliveries and of course selling of a wide range of retail customers.
Teletech Company
Customer Service Representative
2011.06 - 2011.12 (6 months)
Job overview
Education
Informatics Technology International College Bacolod City Philippines
Information Technology
05.2011
University Overview
Skills
- Adaptability
- Decision Making
- Problem Solving
- Desire to Help Others
- Active Listening skills
Academicbackground
Academicbackground
Informatics Information Technology, 2009 - 2010, Bacolod City National High School, 2007 - 2008, G. Lopez Jaena Elementary School, 2002-2003
Placeofbirth
Placeofbirth
Bacolod City, Negros Occidental, Philippines
Personal Information
Personal Information
- Age: 34
- Date of Birth: 08/16/90
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
- Religion: Christian
References
References
Carlos Yepes
New world Queenstown Grocery manager
Contact:+64 272150180
Languages
English/filipino/spanish
Native or Bilingual
Timeline
Customer Service Representative
Night n Day
2024.04 - Current (5 months)
Retail Grocery Assistant
New world Queenstown
2023.03 - 2024.04 (1 year & 1 month)
Promodiser
Bench Shop
2012.02 - 2012.12 (10 months)
Customer Service Representative
Teletech Company
2011.06 - 2011.12 (6 months)
Informatics Technology International College
Information Technology
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