ROMINA MARJOMAKI
Auckland,
Summary
Highly-motivated employee with 7+ years customer service based experience and desire to take on new challenges. Mainly qualified in Retail Sales and Front Facing roles. Experience in both big industries as well as family-owned businesses. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Highly skilled with people, time management abilities and sales. Fluent in English and Farsi.
Overview
7
7
years of professional experience
Work History
Receptionist
Central Bark Boutique Hotel
2023.06 - 2024.06
- Supports managers and staff with important/professional documents
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Efficiently processes updated client information and payments into database
- Prioritizes tasks while staying focused on several projects simultaneously
- Ability to multitask effectively in a fast-paced environment
- Maintaining a friendly, approachable style to build relationships and work harmoniously with others at all times
- Technology snapshot: MS Office (Word & PowerPoint), and highly Internet savvy, making daily tasks flow efficiently
Promotional Manager
Little Empire Hospitality
2021.12 - 2023.04
- Managed a team of 75+ promoters and directing on weekly promotional tasks to enhance venue performance
- Provided event planning for shows and host affairs to improve brand recognition
- Managed 3 Social Media accounts on different platforms (Instagram, Facebook, TikTok)
- Conducted market planning and research to identify new business opportunities
- Aided senior leadership by executing comprehensive administrative and marketing support
- Enhanced customer satisfaction ratings by managing client, tenant and vendor inquiries and discrepancies towards complete resolution.
- Conducted thorough competitor analyses to inform strategic planning decisions that position the brand favourably within the marketplace.
Retail Assistant
Culture Kings
2021.07 - 2021.12
- Greeted customers, helped locate merchandise, and suggested suitable options
- Explained information about quality, value and style of products to influence customer buying decisions
- Counted cash, made change and stored coupons to keep an organized and balanced cash register drawer
- Greeted customers, helped locate merchandise, and suggested suitable options
- Resolved customer complaints to boost service and satisfaction and escalated higher level issues to the supervisor for immediate remediation
- Used POS system to process sales, returns, online orders, and gift card activations
Retail Assistant
Accent Group - Platypus
2019.10 - 2021.06
- Engaged with customers and recommended products based on needs and requests
- Checked shipment pack slips to confirm quantities and correct merchandise in delivery
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers
Receptionist
Limerence Maison
2017.06 - 2018.06
- Confirmed appointments, communicated with clients, and updated client records
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Processed payments and updated accounts to reflect balance changes
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Maintained daily calendars, set appointments with clients and planned daily office events
- Updated and recorded customer or client information to maintain accounts
Education
Bachelor of Commerce: Marketing & International Business -
University of Auckland
06.2025
Skills
- Organization skills
- Time Management
- Telephone skills
- Efficient multi-tasking
- Customer/Client relations
- Sales expertise
- Understanding of marketing strategies
- Social Media Management
- Content Creation
- Verbal and written communication
References
Available upon request
Timeline
Receptionist
Central Bark Boutique Hotel
2023.06 - 2024.06
Promotional Manager
Little Empire Hospitality
2021.12 - 2023.04
Retail Assistant
Culture Kings
2021.07 - 2021.12
Retail Assistant
Accent Group - Platypus
2019.10 - 2021.06
Receptionist
Limerence Maison
2017.06 - 2018.06
Bachelor of Commerce: Marketing & International Business -
University of Auckland
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