Rommel Jr. Gigato
Summary
I moved to New Zealand from the Philippines in December 2016 and have built a strong career in management across various industries. With my leadership experience, I excel in team development, operational efficiency, and strategic decision-making to drive business success.
Overview
13
13
years of professional experience
Work History
Customer Service Agent
MINISTRY OF BUSINESS, INNOVATION AND EMPLOYMENT (MBIE)
11.2023 - Current
- Managing inbound and outbound calls, providing expert guidance to customers on various services and processes
- Utilizing CRM systems to log, track, and manage customer interactions efficiently
- Responding to queries related to the Commerce Commission, Consumer Protection, Serious Fraud Office, Insolvency, and Privacy Commissioner, ensuring accurate and professional assistance
- Handling escalations and resolving complex customer complaints in accordance with departmental guidelines
- Providing information on rights, obligations, and processes under relevant legislation and policies
- Maintaining up-to-date knowledge of regulations, procedures, and services offered by MBIE and its partner agencies
- Drafting and dispatching email responses and written communications to clients
- Supporting team performance by sharing insights, training new staff, and contributing to process improvements
- Ensuring adherence to data protection and privacy protocols when managing sensitive information
- Proficient in Microsoft Office tools, call centre technologies, and CRM platforms for seamless service delivery
Food and Beverage Team Supervisor/Duty Manager
Novotel Cathedral Square
05.2022 - 11.2023
- In charge of the day-to-day operations of the bar and restaurant reporting to the Food and Beverage manager
- Ensures that team meet the company sales and standards
- End of the day reports, loss or damages every operation
- Cash handling and stock take
- Update/Order stocks
- Staff training
2IC, Administrative Assistant, Healthy Homes advisor & Assistant Installer
ECO HOME PROGRAM NZ
04.2021 - 01.2023
- Dealing with email enquiries
- Arranging both internal and external events
- Answering phone calls; taking messages and re-directing calls as required
- Coordinate office activities and operations to secure efficiency and compliance to company policies
- Supervise administrative staff and divide responsibilities to ensure performance
- Purchasing Materials and products required
- Xero Reconciling payment & Invoices
- Measured and prepared work materials
- Intensive Healthy homes Assessment guided by the rules and regulation of Tenancy Services NZ
- Creating and sending quotes to clients
- Experience in installing insulation in domestic homes such as pink batts, earth wool, polystyrene, underfloor moisture barrier and garage door insulation in refurbishments or new builds
- Expertise in Microsoft word, Excel & power point
- Marketing & Sales campaigns
- Customer relations
- Hiring staff
- Making training booklet & reports
Food and beverage team supervisor
CHRISTCHRUCH CASINO
08.2017 - 01.2019
- In charge of the day-to-day operations of the bar and reporting to the manager
- Ensures that team meet the company sales and standards
- End of the day reports, loss or damages every operation
- Cash handling and stock take
- Update/Order stocks
- Staff training
Inbound Customer service / Supervisor
VODAFONE NZ
04.2014 - 07.2016
- Handles New/Existing Accounts, billing
- Customer complaints and basic troubleshooting
- Creating personal/Team sales targets and call handling quotas
Partnered Business Manager and Owner
MINI AIR DOG CAFE
03.2012 - 04.2014
- Managing day to day operations of the cafe
- Hiring new staff, contracts and training
- Coordinate with vendors for supplies
- Update/Order stocks
- Plan menu items based on seasonality and customer’s preferences/feedback
- Design and promote company advertising
Education
Diploma - Culinary arts and hospitality management
ICHEF Culinary Arts
Skills
- Duty Management Certification
- Team leadership and team management
- Operational and Organizational Skills
- Adaptability and Professionalism
- Great Customer Service
- Fundamental Marketing Knowledge
- Business Management
- Fluent in English
Accomplishments
- Started and operated a successful cafe business, which was also gained several reference awards Locally for quality standards and exceptional customer service.
- Awarded top sales representative and nominated to represent Christchurch Casino for the national Heineken awards.
- Best barista award for in house Casino Competition.
- Top Inbound customer service award for Vodafone NZ.
Timeline
Customer Service Agent
MINISTRY OF BUSINESS, INNOVATION AND EMPLOYMENT (MBIE)
11.2023 - Current
Food and Beverage Team Supervisor/Duty Manager
Novotel Cathedral Square
05.2022 - 11.2023
2IC, Administrative Assistant, Healthy Homes advisor & Assistant Installer
ECO HOME PROGRAM NZ
04.2021 - 01.2023
Food and beverage team supervisor
CHRISTCHRUCH CASINO
08.2017 - 01.2019
Inbound Customer service / Supervisor
VODAFONE NZ
04.2014 - 07.2016
Partnered Business Manager and Owner
MINI AIR DOG CAFE
03.2012 - 04.2014
Diploma - Culinary arts and hospitality management
ICHEF Culinary Arts
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