ROMYSA ZAHOOR
Auckland,AUK
Summary
Retail management professional with history of improving operational efficiency and driving store profitability. Known for fostering team collaboration and achieving consistent results. Adaptable to changing retail trends and skilled in inventory management and customer relationship building.
Overview
15
15
years of professional experience
Work History
Retail Operations Manager
Heinemann Nz
03.2024 - Current
- Streamlined inventory management processes to enhance stock accuracy and reduce shrinkage.
- Developed and implemented training programs for team members to improve customer service standards.
- Analyzed sales data to identify trends, driving strategic merchandising decisions that boosted product visibility.
- Led initiatives to improve employee engagement, resulting in increased staff retention and satisfaction rates.
- Monitored compliance with safety regulations, ensuring a secure environment for customers and staff alike.
- Managed budgets effectively by monitoring expenses closely, identifying cost-saving opportunities, and allocating resources strategically.
- Improved customer satisfaction ratings with attentive service, prompt issue resolution, and proactive relationship building efforts.
- Recruit, train and motivate team members on sales techniques, product knowledge and develop the Luxury Brand Promises and values within the team
- Maintain a high standard of visual merchandising and store presentation
- Deliver a high level of customer service both personally and within the team that meets customer expectations and brand guidelines
- Effective management and resolution of escalated complaints to ensure customer satisfaction and mutually beneficial outcomes
Store Director
Saint Laurent
04.2021 - 03.2023
- Maintaining KPIs and tracking, planning achievement of KPIs
- Maintaining store staff by recruiting, selecting, orienting, and training employees
- Maintaining store staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results
- Achieving financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
- Identifying current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. Prime focus on clienteling.
- Ensuring availability of merchandise and services by approving contracts; maintaining inventories.
- Liaisoning with the marketing team to ensure successful events to increase sales.
Store Manager
Macpac
08.2018 - 03.2021
- Formulating pricing policies by reviewing merchandising activities; determining additional needed sales promotions; authorizing clearance sales; studying trends
- Securing merchandise by implementing security systems and measures
- Protecting employees and customers by providing a safe and clean store environment
- Maintaining the stability and reputation of the store by complying with legal requirements
- Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
- Contributing to team effort by accomplishing related results as needed
- Responsible for ensuring a consistently high standard of presentation in the store and making sure that all available space in the store is effectively utilized
- Focused on maximising the customers shopping experience.
OPERATIONS MANAGER
Essence One
07.2013 - 03.2018
- Presently handling Hugo Boss, Cia Maritima, Pily Q, Billabong ( 7 stores in Maldives ), total team of 80 people and 25 million USD annual turnover
- Launched new brand for the company named EMDEN with two stores as on date ( Bangkok & Malaysia)
- Providing inspired leadership for the organization
- Making important policy, planning, and strategy decisions
- Develop, implement and review operational policies and procedures
- Assist HR with recruiting when necessary
- Oversee budgeting, reporting, planning, and auditing
- Work with senior stakeholders
- Working with the board of directors to determine values and mission, and plan for short and long-term goals
- Contribute to sales plans for the brands, implement activities as per the agreed plan and carry out cost control measures to achieve set targets vs budgets
- Monitor the sales figures against forecasts, analyze and interpret trends and capitalize on data to maximize sales and profit
- Observe the standards and provide feedback to store managers to take appropriate action at store level
- Action the plans for new shop openings in line with operational policies and procedures.
Store Operations Manager
Burberry
06.2010 - 05.2013
- Planning and scheduling individual / team assignments to achieve preset goals within the time, quality & cost parameters
- Implementing strategic plans to enhance operations, profitability and revenue targets
- Responsible for the daily managing of staff and the assigning of duties
- Managing and motivating staff to increase sales and ensure store efficiency
- Manage budgets
- Manage and address shrinkage and stock loss
- Planning budgets and presenting sales forecasts and figures for new ranges;
- Controlling stock levels based on forecasts for the season
Education
Post Graduate Diploma - Retail Marketing Management
Symbiosis Distant Learning
2011
Bachelor Of Fashion Technology - Apparel Manufacturing and Information Technology
National Institute of Fashion Technology
2008
Skills
- Proven track record of increasing sales and turnover
- Experience of managing KPIs and performance management
- Experience of processing sales enquiries to a successful conclusion Commercially and operationally minded
- Able to inspire store staff to keep ahead of competition
- Knowledge of working with brands and their guidelines
- Push civic engagement & social responsibility agenda within the store operations
- Responding to comments and resolving customer complaints
- Ability to increase profitability through excellent service and effective management of retail space
- IT SKILLS: MS Office, MS PowerPoint, Adobe Acrobat and Internet Applications
Timeline
Retail Operations Manager
Heinemann Nz
03.2024 - Current
Store Director
Saint Laurent
04.2021 - 03.2023
Store Manager
Macpac
08.2018 - 03.2021
OPERATIONS MANAGER
Essence One
07.2013 - 03.2018
Store Operations Manager
Burberry
06.2010 - 05.2013
Bachelor Of Fashion Technology - Apparel Manufacturing and Information Technology
National Institute of Fashion Technology
Post Graduate Diploma - Retail Marketing Management
Symbiosis Distant Learning
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